Schneider Electric Security Field Service Supervisor in Andover, Massachusetts

Job Description

Security Field Services Supervisor


This position is responsible for ensuring that customer satisfaction is maintained with all assigned accounts. Additionally, this position assures the assigned Service Team attains its booking, gross margin, revenue, and personnel development objectives. This position is responsible for expanding product offerings to a new and existing customer base.


  • To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Develop and propose customer specific maintenance agreements, system expansions and enhancements

  • Assimilate, filter and propagate new design/installation/service ideas

  • Will direct and supervise service billing and preventive maintenance activities

  • Identify, obtain, assemble and organize all necessary proposal documents

  • Responsible in assistance for collections of receivables

  • May coordinate transition of new customers from operations to service

  • May review and approve weekly timecards for assigned personnel

  • Set up preventive maintenance tasks and assign personnel

  • Review custom reports and take necessary action to improve deficiencies

  • May review and approve service orders

  • May assist in dispatching, scheduling and coordinating work, including warranty

  • Perform quality control inspections

  • May interview, hire, train, mentor, evaluate, and when necessary, terminate service personnel or make related recommendations in accordance with company policies

  • Engineer small projects including upgrades and enhancements

  • Other duties may be assigned


  • Advanced understanding of Security, Access Control, CCTV, Intrusion Alarm systems, Intercom systems or other building or electronic control systems.

  • Preferred experience with: Security technology equipment (Pelco, Continuum, AccessXpert, Genetec, Avigilon, Dvtel, Amag), electrical, IT, servers, domains, firewalls.

  • Proficiency in software applications including but not limited to, Microsoft Word, Access, Excel, and Visio.

  • Intermediate-level industry product knowledge and outside vendor hardware knowledge.

  • Advanced knowledge of service procedures and tactics relative to such areas as scheduling, project correspondence, documentation, timely notice of claims, subcontract negotiation and subcontract administration.

  • Demonstrated knowledge of financial concepts and terms related to revenue, cost, gross margin and cash management.

  • Demonstrated ability to develop, maintain and improve customer relationships and provide highest level of customer service.

  • Excellent verbal and written communication skills including, but not limited to, the ability to relate technical terminology to Customers, listen effectively, persuade and influence decision-makers, and solicit input from others.

PHYSICAL DEMANDS: The physical demands described here are representative of those that

must be met by an employee to successfully perform the primary duties of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the primary duties.

Moving over rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting of moderately heavy to light items

Transporting of items such as compressors, HVAC equipment, gantry and scaffolding, laptop

computer and luggage; driving an automobile, etc.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

While performing the primary duties of the job, the employee is regularly exposed to outside weather conditions. Employee may work in different environments while on various job sites. Must be able to climb ladders and lift 75-pounds unassisted.

May be required to report to work outside normal working hours, on holidays or on weekends. Some overnight travel may be required.


This job might be for you if:

  • You have ability and enjoy supervising a team of technicians

  • You have ability to collaborate with different teams

  • You want to be part of something bigger and successful


The requirements listed below are representative of the education, experience, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.


Two (2) year degree required or equivalent related work experience


Seven years of related work experience

Primary Location: United States-Massachusetts-Andover

Schedule: Full-time

Unposting Date: Jul 17, 2017, 12:59:00 PM

Req ID: 003IGC