Kforce Associate Training Specialist in Bedford, Massachusetts

Kforce has a client that is seeking an Associate Training Specialist in Bedford, MA. This role will provide support for RSA training delivered to customers, partners and employees.Summary:Responsibilities for this role will include customer follow up for open backlog, providing end user support related to registration and/or consumption of available training, and backup support of logistics for RSA training courses.Duties Include:

  • Call Down of backlog of sold training yet to be consumed

  • Assist with entry of customer payment information in RSA's LMS

  • Provide front line support for customer inquiries, issues and class registrations

  • Provide support to resource manager and training coordinators with regards to course set up and class logistics

  • Bachelor's degree or equivalent experience

  • Strong work ethic and high degree of professionalism

  • Customer service experience a must

  • Organized and detail oriented

  • Ability to work independently and with a sense of urgency

  • Ability to work in a dynamic, fast paced environment

  • Strong communication skills

  • Ability to work with cross functional teams

  • Ability to quickly learn and be proficient with the use of systems

  • Ability to troubleshoot system issues

  • Experience with Learning Management Systems (e.g. Saba) a plus

  • Experience with SAP Financials a plus

  • Experience providing customer support a plus

  • Experience in Education Services industry a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours