Dell RSA Security Advisor, Bus Sys Analyst -New Graduate in Bedford, Massachusetts

Job Description:

Salesforce.com Business Analyst

The person in this position will play a key role supporting our Salesforce.com application. These functions are responsible for ensuring Sales, Marketing, Customer Service, Channel Sales business needs are met and for improving the quality of data in RSA’s business systems including Salesforce.com.

This role is responsible for performing business analysis with the end user and internal IT teams to refine and meet business requirements. This person will be involved from requirements gathering through design, development, testing, implementation and stabilization of the functionality. Documenting business requirements and communication, developing relationships with the end user community, testing and technical ability will be a key to success in this role.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status

PRINCIPAL DUTIES AND RESPONSIBILITIES

Support business stakeholder requests by performing the following:

  • Develop relationships with business requesters to ensure that communication channels are wide open between business and IT.

  • Meet with business and internal business consultants to obtain and refine the requirements for mainly Salesforce.com requests.

  • Fully document the request and ensure approval before moving forward with design.

  • Using Salesforce.com experience and/or certifications, design solutions or work with developers and architects to assist with the design.

  • Document the functional design.

  • Implement the design into test environments or work with development staff to accomplish the same.

  • Prepare test scripts for internal IT and business testing.

  • Validate the design and walk through design with business for approvals.

  • Ability to self-manage multiple projects within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.

  • Work independently and within cross functional project teams.

  • Creates and executes moderately complex test scripts, provides training to end users and responds to critical and routine production support requests.

  • Excellent attention to detail, accuracy, and quality focus

SKILLS

Education Required: Bachelors (Business with Technical interest)

  • Interpersonal skills.

  • Detail oriented.

  • Organizational skills.

  • Business Writing skills.

  • Problem solving skills.

  • Sense of urgency.

  • Ability to influence others to achieve results.

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EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Information Technology

Business:

RSA

Business Unit:

400 - SECURITY

Location:

US - Massachusetts - Bedford

AutoReqId:

181564BR