HighRes Biosolutions Field Applications Specialist in Beverly, Massachusetts
We love automation. For nearly ten years we’ve been designing and building innovative robotic systems and laboratory devices for a wide variety of clients. HighRes helps scientists accelerate such research areas as drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more. We offer highly flexible, expandable and modular integrated systems, bench-top devices and consumables that are easily configured (and reconfigured) for fast-paced, dynamic laboratories.
The position will be located in Massachusetts with an initial focus on the East Coast region. The Field Applications Specialist will provide application and technical support to customers for HighRes products. Setting up instruments and developing advanced application protocols up to and including Site Acceptance Testing. Acting as a technical liaison between customers and HighRes Sales team to meet and maintain customer needs. Providing in-house and remote customer support for complex instrumentation. Providing technical support and training for HighRes’ Sales and Applications team
The position is educational, demanding, and rewarding, with significant scope for role expansion based on success in this region. The candidate will be comfortable with steady and consistent travel within Eastern US, consisting of up to 70% of the year.
Develop application-specific protocols on HighRes products by interpreting procedures provided by the customer or HighRes Sales team.
Perform troubleshooting of application protocols and instrumentation.
Optimize liquid handling performance of instrumentation.
Provide basic and advanced software and hardware training. Develop and deliver training material for HighRes Sales and Applications team.
Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
Demonstrate usage of advanced programming skills and software functions to control instrumentation.
Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company required format.
Work independently and make intelligent decisions based on experience and knowledge.
Maintain professional relationships with customers and co-workers.
Excellent problem solving skills and the ability to overcome unforeseen challenges quickly and effectively
Outstanding communication skills and the ability to work well with a team
Requires flexibility in working hours and availability for travel.
Must have good knowledge of computer hardware and software.
Ability to work independently and reliably with minimal supervision.
Bachelor’s degree in science preferably Biology, Chemistry or Biochemistry is required.
Minimum two years’ relevant industrial experience.
Experience in programming automated laboratory scientific equipment in a high throughput screening, compound management, drug discovery, or research automation setting is required
Experience taking scientific bench protocols from the bench to the robot is required
Experience programming complex applications is a plus
Experience with scheduling software for automated laboratory systems is a plus
Experience with programming languages and computer knowledge is a plus
Travel up to 70%
Domestic and international travel, passport required
Valid driver’s licence
External Company Name: HighRes Biosolutions
External Company URL: http://highresbio.com/