FLIR Systems IT Remote Support Specialist in Billerica, Massachusetts

Be visionary

At FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives FLIR is making a real difference in our world.Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Duties & Responsibilities:

· Troubleshoot hardware and software issues on computers and peripherals.

· Works on assignments requiring considerable judgment and initiative.

· Assist users with desktop systems utilizing standard ticketing systems and telephone support.

· Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles..

· Perform role of vendor support contact for internal support and maintenance issues required for desktop systems, software and peripherals.

· Creates formal networks involving coordination among groups.

· Determines methods and procedures on new assignments,

· Mentors team members, acts as an informal team lead, may supervise activities of others.

· Understands implications of work and makes recommendations for solutions.

· Effective communication techniques, able to interact with internal and external personnel.

Core Competencies:

  • Collaboration & Teamwork

Utilize communication techniques and methods that generate trust, collaboration, open two-way communication and a supportive work environment. Develops and generates team momentum, enthusiasm and camaraderie to obtain maximum team performance. Values diverse talents of team members and works to include various points of view in decision-making.

  • Communication Skills-Oral, Listening & Written: Communicates both verbally & in writing in such a manner that it is easy to understand and interpret what and why information is being communicated. Listens attentively without interrupting and/or being distracted by other things.

  • Continuous Learning: Spends time and energy to learn new approaches, tools, and methodologies to stay abreast and move ahead in position/field.

  • Customer Relationships: Nurtures new and existing customers to develop confidence, trust and long term relationships/partnerships. Provides reliable and pertinent information on products and services to customers.

  • Decision Making & Problem Solving: When faced with individual or multi-faceted problems, consistently identifies, and evaluates alternatives, risks, and consequences prior to making decisions.

  • Organization, Planning & Execution

Uses organizational and planning methods to develop and maintain schedules and maximize human or equipment resource productivity. Displays strong personal commitment and responsibility to following-through on execution of assignments and commitments to ensure a successful conclusion in a timely manner.

  • Flexibility

Displays the ability to quickly adapt to changing requirements, special assignments and workload prioritization.

  • Initiative

  • Displays strong personal initiative and motivation to achieve desired performance results.

Job Functions:

  • Must be able to sit, keyboard, use a computer and/or view a computer monitor for extended periods of time

  • Must be able to communicate orally and in writing using the English language

Education & Experience:

  • Bachelors/AS degree or equivalent experience required

  • Minimum 8 years related experience

  • Demonstrated proficiency with a variety of networking and end-user hardware/software applications including Windows, Office, SharePoint, and others

  • Professional/vocational certifications preferred

FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

FLIR is an equal opportunity employer.

FLIR Systems, Inc. designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging systems, visible-light imaging systems, locator systems, measurement and diagnostic systems, and advanced threat detection systems.

FLIR Systems offers a fast-paced, dynamic environment that provides for a challenging career and the ability to achieve professional growth. It is the talent of our employees that sets us apart as the technology and market leader in the infrared community.