CompuCom Field Service Technician in Boston, Massachusetts
What We Need
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry.
What You’ll Do
Provide exceptional Customer Service
Travel within a radius of 25 to 100+ miles daily in a specific route
Understand AC/DC and backup power concepts
Provide excellent time management and reporting skills
Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20’ to 25’, lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Who You Are
A Little Experienced
1 year of IT support work experience
A+ Certification preferred– or must be obtained within first 3 months of employment
Relatable and responsible when interacting with all customers, you have the ability to build relationships easily
Educational approach to solving issues – Help us, help them!
For many of our customers technology problems can be frustrating but easily solved by educating them, your patience is a virtue!
Able to transform technical IT solutions lingo into terms everyone understands
Insatiable desire for knowledge, independence, and success—strive for more than the status quo
Not intimidated by problems you’ve never seen before – confidence if key!
Complete all assigned projects and tasks
Excellent time-management skills
Communication—Tracking/monitoring issues, providing notes/feedback, etc.
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.
We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
Join CompuCom. Grow with CompuCom. Build the CompuCom legacy!
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Posting Location Boston, MA
Posted Date 6/14/2017
Req # 2017-20825