Snap-on Tools Field Support Specialist in Boston , Massachusetts

Overview:

Location: Boston, MA - Northeast Region

Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall FPT goals.

Responsibilities:

Franchisee and FPT Support

  • Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations

  • Advise franchisees in effective inventory management practices

  • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on

  • Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes

  • Assist the FPT and franchisee population with priority service issues such as, but not limited to:

  • New franchisee tool-ups

  • Sales meeting set-up or preparation of materials

  • Conducting assigned segments of meetings or training

  • Tool and equipment show assistance

  • Broken tool replacements

  • Checking in terminated franchisees

  • Tool returns

Qualifications:

Education and Experience:

  • Bachelor’s degree

Knowledge, Skills, Abilities:

  • Basic understanding of some aspects of franchisee operations, for example:

  • Accounting and finance

  • Inventory management

  • Order process

  • Customer service

  • Warranty program

  • Credit policy and practices

  • Survey process

  • Franchise contracts

  • Proficient at Microsoft Office

    Other Requirements:

  • Supportive of FPT’s goals

  • Willingness to travel on a daily basis

  • Strong core values

  • Enjoy interacting with customers

  • Ability to lift 50 to 100 lbs

Competencies:

  • Adaptability

  • Relationship Building

  • Sales Effectiveness

  • Planning Orientation

  • Dependability / Reliability

Job ID 2017-6536

Job Locations US-MA-Boston