Omnicell, Inc. Implementation Consultant - Temporary in Boston, Massachusetts
Implementation Consultant - Temporary
An Omnicell Implementation Consultant is primarily responsible for being the product expert and has direct involvement with the implementation of the customer purchased Omnicell solutions. They are actively involved in the setup, configuration, database prep, testing, and training and go live. The Implementation Consultant will also promote Omnicell best practices and clinical workflow discussions.
Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan
Subject matter expert and product consultant for Omnicell solutions
Clinical workflow analysis and consulting based on Omnicell solutions which includes clinicians and individual departments (Nursing, Pharmacy, OR, MM, etc.)
Omnicell preparation, application and hardware configuration and database requirements and setup
Provides best practice advice and input for customer process discussions
Assist with procedural changes needed for the technology change
Responsible for integrated application testing; provide feedback to analyst on required changes
Nurse preceptor training
Provides customer implementation support as needed
Report implementation activity to the Omnicell project manager
Risk escalations to Omnicell implementation manager or Project Deployment Manager
Performs required tasks to ensure timely go live and customer satisfaction
Performs go live support as per the project scope
Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials
Assist with obtaining customer acceptance
Assist in Ops to Service handoff document
Understanding of HL7 standards and Omnicell OIS
Customer and internal communications
Implementation best practices and job aides
Maintaining strong industry and product knowledge
Required Knowledge and Skills:
Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels
A self-starter who is able to work independently and follow a detailed plan
Ability to assist with analysis of training needs and to conduct training session
Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
Must be able to travel frequently
Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks
Note:The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
Associate degree or Professional Certification
At least 3 years’ experience working in healthcare or in a customer support function
3 years of experience implementing and supporting of clinical solutions within healthcare
Field Based position100% Travel Required
Irregular work hours may be required to meet the needs of the customer
May be required to stand or sit for long periods of time
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.