John Hancock Infrastructure Consultant in Boston, Massachusetts

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The Systems Consultant is responsible for providing governance and direction on assigned Infrastructure related global initiatives. The accountabilities of this role include oversight for assigned infrastructure projects as intervention on Business as Usual obligations provided by IBM, CGI and CSC. The successful candidate will be expected to work very closely with the various business units, assisting with projects, issues and solutions. This position also has a clear mandate to innovate, improve efficiencies and effectiveness.

  • Provide technical governance and oversight over the IBM, CGI and CSC contracts to ensure optimum delivery of committed service levels are being provided to all business units in Linux, AIX, Red Hat space

  • Provide leadership and design solutions for infrastructure related projects and participate in global initiatives (Virtualization Roadmaps and Strategy) as required.

  • Review and validate infrastructure designs associated with all projects.

  • Act as a subject matter expert supporting infrastructure projects or business unit projects . This includes proactively identifying potential technical issues.

  • Produce solutions for business units that are in line with global and industry standards and strategies

  • Deal directly with all open Audit issues related to IT infrastructure for response and resolution

  • Participate in the Global Standard Working Groups, which provides oversight and direction for Manulife's global technologies and strategies.

  • Assess, analyze and synthesize current infrastructure data. Assess alternatives for short and long term impacts and recommend appropriate solutions.

  • Monitor resource usage trends and provide input to strategic planning based upon capacity forecasts

  • Develop or contribute to business cases and proposals. This may include presentation to senior management.

  • Provide governance oversight for troubleshooting complex problems. This involves working closely with business units, other infrastructure teams and external vendors.

  • Work closely with the IT security, audit, contracts and legal groups to ensure compliance with regulatory bodies and contractual obligations

  • Form collaborative relationships with peers, business units, regional technology groups, and external service partners

  • Participate in Change Review Board and approve all major changes

Requirements for this position are as follows:

  • Minimum five years of progressive UNIX, AIX and/or Solaris experience in an enterprise environment preferred. Redhat, Solaris and AIX strongly preferred.

  • Bachelor degree in Information Technology or related field, or equivalent experience

  • Provide technical governance and oversight over outsource providers to ensure optimum delivery of committed service levels is being provided to enterprise.

  • Experience with a global organization preferred

  • Experience working within a structured process methodology (i.e. ITIL)

  • Proven interpersonal skills: collaboration and communications skills (oral, written, presentation) with the ability to communicate complex technical information to non-technical audiences.

  • Function well within matrix management situations and under dynamic mandates

  • Strong team player, achievement oriented; works well to establish and maintain collaboration

  • Ability to think strategically, assess alternatives for short and long-term impacts and act decisively

  • Less than 10% Travel

  • Ability to work remotely in North America

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of June 30, 2017, we had over $1 trillion (US$780 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit or

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Organization: *GIS - Gross

Title: Infrastructure Consultant

Location: MA-Boston

Requisition ID: 1710189

Other Locations: CA-ON-Toronto, CA-ON-Waterloo