John Hancock IT Senior Business Analyst in Boston, Massachusetts

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.


John Hancock Retirement Plan Services is seeking an experienced, highly motivated and results focused Business Systems Analyst to help deliver capability on Salesforce and other innovative systems solutions. The candidate will have proven business systems analysis experience and will be prepared to expand this experience in a dynamic and fast paced environment

This position will primarily support John Hancock RPS' Rollover Education, Consolidation services, telephone Enrollment and In-plan Advice call centers. These groups provide our customers with a real and personalized experience through education, guidance and superior service while helping them to pursue their financial goals.


  • Lead analysis components of small, medium, or large-sized change initiatives

  • Liaise with business partners to analyze complex problems, and understand business goals and objectives

  • Consult with management, and present recommendations to management for implementing solutions to meet the business needs

  • Execute complex analysis, identify root cause of problems

  • Clarify and translate business requirements / objectives into detailed system functionality

  • Produce high quality requirement, workflow, and user specification documentation

  • Establish test plans and expected results and conduct acceptance testing

  • Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated

  • Collaborate effectively with project team members, vendors, shared services, and other key stakeholders to deliver quality solutions within project deadlines

  • Successfully manage competing priorities and navigate within ambiguity

  • Prepare, maintain and update procedures and process documents

  • Assume a role of senior advisor, teacher, and mentor to develop and motivate team members

  • Drive best practices and innovation initiatives

  • Contribute to geographically and culturally diverse cross-functional teams


  • 6-10 years of experience as an IS Business Analyst

  • Thorough knowledge of system design and of the various stages and techniques used in the analysis process (e.g. planning, stakeholder analysis, modeling, specification, communication, etc.)

  • Salesforce experience

  • Experience working within an Agile project team (preferred)

Knowledge and Skills

  • Proven analytical and problem solving skills with the ability to quickly learn new concepts/processes

  • Proven ability to establish priorities and manage multiple tasks with accuracy and strong attention to detail

  • Conveys information clearly and effectively through both verbal and written communication, including the ability to interact successfully with a broad range of audiences

  • Proactively respond to situations by making informed decisions, taking immediate action to resolve problems with focus on our customer’s best interest

  • Demonstrates exceptional judgment and flexibility in a dynamic environment

  • Confidently leads, motivates and influences individuals and teams to accomplish objectives

  • Partners and collaborates for win-win solutions

About John Hancock Financial and Manulife

John Hancock is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $1 trillion (US $754 billion) as at March 31, 2017. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at



Organization: *JH RPS

Title: IT Senior Business Analyst

Location: MA-Boston

Requisition ID: 1706254

Other Locations: US-MA-Westwood