ATOS IT Services & Solutions, Inc. Job Details in BOSTON, Massachusetts

Job DetailsInventory Control - Tech II

US - MASSACHUSETTS - BOSTON, US - MASSACHUSETTS, USA

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Reference no.

233967

Country

USA

Region

US - MASSACHUSETTS

City

US - MASSACHUSETTS - BOSTON

Position Type

Professional

Job Area

IT Support

Job Type

Full Time

Company

Atos

Company Information

Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.

Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.

For more information, please see the Atos corporate web site: www.atos.net.

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

Job Description

  • Field incoming help requests from end users via both telephone and work orders in a courteous manner.

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

  • Build rapport and elicit problem details from help desk customers.

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

  • Apply diagnostic utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform post-resolution follow-ups to help requests.

  • Develop help sheets and knowledge base articles for end users.

  • Work with end-users to ensure transition of all software and customized settings are complete

  • Follow refresh process and documentation to ensure quality and accuracy

  • Ability to follow technical process / documentation required

  • Specific knowledge of support practices on hardware desktop and laptop devices

  • Responsible for Inventory and Asset Management

  • PC move

  • Perform related duties consistent with the scope and intent of the position

Job Requirements

  • Knowledge of basic computer hardware.

  • Experience with Inventory and Asset management

  • Experience with Pitney Bowes Scanners

  • Experience with desktop operating systems including Microsoft, and Mac OS X

  • Extensive application support experience.

  • Working knowledge of a range of diagnostic utilities.

  • Good understanding of the organization's goals and objectives.

  • Exceptional written and oral communication skills.

  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

  • Strong documentation skills.

Personal Attributes

  • Ability to conduct research into a wide range of computing issues as required.- Ability to absorb and retain information quickly.- Ability to present ideas in user-friendly language.- Highly self-motivated and directed.- Keen attention to detail.- Proven analytical and problem-solving abilities.- Ability to effectively prioritize and execute tasks in a high-pressure environment.- Exceptional customer service orientation.- Experience working in a team-oriented, collaborative environment.

Soft Skills:

  • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

  • Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

  • Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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