Verint Systems, Inc. Manager, Project Portfolio in Boston, Massachusetts
Manager, Project Portfolio
Location US-Remote (United States)
Job ID 11925
Overview of Job Function:
The Manager, Project Portfolio (Located in the US) is responsible for the successful delivery of customer projects with positive customer experiences as evidenced by positive customer satisfaction survey results. The Manager will manage a team of PMs who are responsible for the delivery of a portfolio of customer facing projects driving the planned revenue within that portfolio. Additionally, the Manager will collaborate with the PMO leadership team to establish standard practices that elevate the consistency and quality of projects.
As a member of the PMO Leadership Team, the Manager will collaborate to create, maintain and refine project and program implementation methodologies to ensure effective and uniform delivery of Verint solutions. This includes project governance processes, tools and templates, risk management and project/program status updates. The Delivery Manager will lead a group of Program and Project Managers.
Principal Duties and Essential Responsibilities:
Proactively manage the portfolio of projects assigned to the region, vertical, or domain space the Manager is overseeing;
Act as Senior Project/Program Manager over large or strategic projects;
Accurately forecast and ensure the delivery of planned revenue for the portfolio of projects the Manager is responsible for;
Directly support customer interactions in a billable capacity;
Participate in the day-to-day operations of the PMO, including the establishment of appropriate tools, training, reporting and work stream management as appropriate;
Maintain the integrity of the PMO by ensuring a great customer experience through the effective determination and delivery of engagement expectations, artifact requirements, work streams and communication needs;
Ensure the delivery of consistent and effective portfolio reporting in the form of dashboards and scorecards;
Collaborate in the development of the PMO community to provide consistent and superior project and program management capabilities that result in successful engagements that meet or exceed customer expectations; and
Drive performance against Core KPI’s that will be leveraged to evaluate the effectiveness of the PMO, including project budget and schedule adherence, project margin, customer satisfaction, and delivery of plan revenue across the portfolio of projects.
Bachelor’s degree or equivalent experience;
Demonstrated ability to partner with senior leaders in peer positions to create and execute Services Delivery strategies that are aligned with overall project and program implementation methodology;
4+ years management experience;
6+ years in project/program management;
Excellent negotiation, influencing and relationship management skills with both internal stakeholders and customers;
Strong ability to lead effectively against financial targets and operational metrics;
Excellent presentation skills and ability to deliver business presentations to Executives both internally and externally;
Experience in various SDLC methodology including waterfall and agile.
Advance level knowledge of project and program best practices and methodologies
Outstanding leadership skills with a focus on change management and continuous talent development;
Strong experience managing escalated situations to final resolution;
Ability to travel 50-75% of the time;
Billable expectation is 35%
Excellent analytical and communication skills; and
Excellent writing skills.
Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.