Randstad NOC Support in Boston, Massachusetts

NOC Support


job details:

  • location:Boston, MA

  • date posted:Monday, June 19, 2017

  • job type:Temp to Perm

  • reference:558841

About our NOC:

  • We are actively involved in maintenance and changes, including code deploys.

  • We are proactive and look to improve all of Production Operations and Engineering.

  • We have a wide range of roles and tasks within the team.

  • We coordinate incident management, recommend changes, and do technical projects.

  • We make our own alerts, find anomalies, and fix things, and ask why something broke.

About you ( Requirements ):

  • You are self-directed, analytical, and do your best even if no one is watching.

  • You have prior technical experience, in a NOC or similar responsive role.

  • You can triage multiple issues simultaneously and work well under pressure.

  • You want to expand your skills and learn new things.

  • You are not afraid to ask questions or speak up.

  • You can communicate well with other technical people as well as business teams.

  • You have a sense of humor and are an accurate shot with a Nerf gun.

We have a wide variety of prior backgrounds in the NOC, so our Qualifications are not must-haves, but the more the merrier. Experience with:

  • Network troubleshooting and concepts, such as proxy servers and load balancing.

  • Network monitoring software, such as Zabbix, ElasticSearch, Logstash, and Kibana (ELK stack), or other tools such as Nagios.

  • Linux, Bash, and general comfort with the command line.

  • Windows Servers, Microsoft SQL, and experience with Active Directory and PowerShell.

  • Version control, merging, reverting, and rolling back trains, and an understanding of Git, SVN, or other version control software.

  • Writing or editing code, such as PHP, SQL queries, JavaScript, Python, and command line scripts.

  • Time series data platforms like Graphite, Grafana, OpenTSDB, and StatsD.

  • Other technologies are a plus: RabbitMQ, Jenkins, Puppet, Chef, or similar systems.

  • Ticketing systems like Service Now, Jira, or similar, and collaboration tools like Confluence.

  • The ability to translate end user language into your technical understanding.

The Second Shift team in the NOC covers from 3PM to 11:30PM or later as needed. The primary Responsibilities are:

  • Keep the lights on across our production systems from a wide variety of alerting sources and your sense of intuition.

  • Respond to issues of all sizes, from major outages to minor alerts, and resolve or reach out as needed to keep our entire Engineering operations healthy.

  • Work with subject matter experts to learn new skills and bring them "home" to the NOC.

  • Create and tweak new alerts to improve our awareness and consistent responsiveness.

  • Incident coordination, including sending mobile alerts to other Engineering teams based on the size and scope of incidents.

  • Solve problems with an eye on preventing them from recurring.