John Hancock Senior Business/Data Analyst in Boston, Massachusetts

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

JH Data Services is the Information Systems organization supporting John Hancock’ data needs and we are looking for a dynamic, enthusiastic, team oriented Senior Business Analyst who has a passion for solving problems, analyzing data and finding creative technical solutions while always having the customer at the forefront of their thinking. This position requires background and experience in data analysis and development, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business. Candidate will work with various business clients to understand and influence the business and technical requirements of the users to support their business reporting and intelligence needs..


  • Support the Retail Information Warehouse (RIW), ensuring existing SLAs are met, and new requests are prioritized and delivered rapidly and accurately.

  • Work in a consultative role to provide "value-adding" insights in the form of analysis, interpretation and advice.

  • Understand the desired Business Outcome for any request and focus efforts to support the achievement of that outcome.

  • Work with technology leaders and the RIW to develop the strategy and then execute the transfer of the existing RIW data warehouse to our go forward technologies.

  • Support development activities, and where appropriate use your technical skills to construct reports, move data, and build functionality within RIW and future replacement systems.

  • Liaise with Business stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.

  • Lead/ execute data/business analysis using various internal data sources to support the understanding of business analytics, business customers, business drivers and the end-user reporting

  • Manage the daily workload, working with business partners to prioritize and deliver on requests

  • Providing documented system specifications for approved initiatives and projects. This will include such tasks as data/system gap analysis, defining system and information requirements, identifying issues and recommending solutions.

  • Ensuring that solutions meet the business specifications and adhere to quality standards. This may include such tasks as writing testing strategies and reviewing test plans as well as developing and reviewing implementation plans.

  • Collaborate with geographically and culturally diverse cross-functional teams.

Responsibilities & Experience

  • Performing business systems analysis

  • Coordinating business side communication, testing and management of system defects and enhancements

  • Use technical skills to determine and construct solutions using mainframe and database technologies

  • Leading and facilitating the resolution of major production problems, representing the business and working with IS to bring the problem to a timely resolution.

  • Acting as a liaison between the business and IS

  • Considering the most efficient means possible to resolve issues

  • Interacting with all levels of the Organization


  • Experience working with mainframe systems with a focus on data

  • Experience and working knowledge of Business Intelligence toolsets

  • Previous business analyst experience

  • Strong technical knowledge and understanding. Previous experience as a developer is beneficial.

  • Experience working with customized software solutions, requirements gathering and user acceptance testing.

  • Experience working in a customer service environment


  • Solid analytical, data gathering and problem solving skills

  • Excellent organizational skills

  • Ability to communicate clearly, both verbally and written

  • Proven experience in learning new technologies and tools at a rapid pace

  • Negotiating and influencing skills

  • Forward thinking

  • Experience with Business Intelligence, Database and Data Warehousing technologies

  • Post-secondary degree or equivalent combination of education and work experience

  • Prioritization skills are essential

  • Team oriented worker

  • Presentation skills

  • Takes initiative

  • Flexible and dynamic

  • Enthusiastic and positive, even in the face of significant challenges

  • About John Hancock Financial and Manulife *

John Hancock is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $1 trillion (US $754 billion) as at March 31, 2017. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at

  • About John Hancock Investments *

John Hancock has helped individuals and institutions build and protect wealth since 1862. Today, we are one of America’s strongest and most-recognized brands. As a manager of managers, we search the world to find proven portfolio teams with specialized expertise for every fund we offer, then apply vigorous investment oversight to ensure they continue to meet our uncompromising standards. Our unique approach to asset management has led to a diverse set of investments deeply rooted in investor needs, along with strong risk-adjusted returns across asset classes.

  • *LI-JHI

Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.


Organization: *JH Insurance

Title: Senior Business/Data Analyst

Location: MA-Boston

Requisition ID: 1706955