Liberty Mutual Senior Research Specialist in Boston, Massachusetts

Company Overview:

Liberty Mutual Insurance is a diversified global insurer and the third largest property and casualty insurer in the U.S. Liberty Mutual Insurance was founded in 1912 and provides a broad range of insurance products, including personal automobile, homeowners, workers’ compensation, and other commercial lines. Liberty’s annual revenue is greater than $38B, placing it at #76 on the 2013 Fortune 500 list. The company is headquartered in Boston, MA and employs over 50,000 people in more than 900 offices throughout the world. Liberty Mutual is consistently ranked as a top ‘place to work’ and is renowned for its focus on professional development and employee career advancement. Liberty Mutual’s U.S. Consumer Markets strategic business unit (SBU) is one of the largest in the company, with revenues of over $16B.

Career Opportunity

The U.S. Consumer Markets Customer Advocacy group fosters a culture of customer-centricity across U.S. Consumer Markets by providing the tools, training, processes and support to empower each employee to consistently deliver peace of mind every day to our customers to drive profitable growth. We’re looking for people who are passionate about transforming the country’s fifth largest personal lines insurer into a customer and employee experience leader.

Job Summary:

Partners with Customer Advocacy professionals or other internal functional partners to understand their information needs and the challenges of the business. Acts as a subject matter expert for qualitative and quantitative research methodologies, identifying approaches to best meet business needs. Designs and supports execution of research. Performs analysis of collected data, and organizes and presents findings to stakeholders. Responsible for contributing to Voice of the Customer research framework and overall strategy. Leads both simple and complex projects that will impact the future direction of the business. Participates in large, cross-functional teams.


  • Partners with Customer Advocacy professionals or other internal clients or stakeholders to understand their information needs and the challenges of the business. Acts as an internal expert for available research tools and their applicability to research requirements.

  • Leads the development of detailed specifications or definition of qualitative and quantitative research tools to address business information priorities.

  • Serve as project manager for targeted customer journey research (including stakeholder management, methodology, design, coordination of customer or external sample, survey programming and testing, vendor management if applicable)

  • Identifies appropriate opportunities to use statistical analysis techniques such as regression analysis, multivariate analysis, choice-based conjoint, Analysis of Variance (ANOVA), and data mining. Leads coordination with data sciences and functional analytics teams to execute advance analysis and integrate insights into study findings and presentations.

  • Organizes and presents findings regarding business results, market trends, competitive intelligence, customer preferences, etc.; analyzes and interprets results, providing specific recommendations for actionable business plans to address business challenges.

  • Leads complex projects that will impact the future direction of the business.

  • Participates in large, cross-functional teams.


  • Bachelors degree or equivalent experience, with 7 years related experience. Advanced business degree preferred.

  • Experience with primary, secondary, and database analysis research methodologies.

  • Strong proficiency in Excel and PowerPoint required.

  • Strong quantitative analysis, problem solving, and project management skills.

  • Experience using SAS statistical program to perform analysis and knowledge of SQL desirable.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Strategy & Planning

Title: Senior Research Specialist

Location: MA-Boston

Requisition ID: 84555