Avnet, Inc. Specialist, Solutions Support III in Boston, Massachusetts
Primary customer, supplier and internal interface for all aspects of Customer Purchase Order processing from validation of Purchase Order requirements, order processing, management and prioritization through invoice, delivery, post-delivery problem resolution and reporting and internal/external audit control. Such activities may include the following as well as other duties as assigned:
Manages and executes the order operations processes to ensure customer service levels are met for order to scheduling communication to invoice execution to delivery and post-delivery activities.
Reviews customer purchase orders, enters orders in Avnet and supplier systems and manages backlog to meet customer and supplier expectations for on-time shipment while maintaining established quality levels throughout the process.
Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate.
Coordinates with internal and external resources to meet agreed-to expectations of the customer, supplier and Avnet, including quality metrics, speed/volume metrics and coverage hours.
Identifies and communicates options available for issue resolution, as needed. Generates and submits customer and supplier specific reporting. Streamlines customer to supplier engagement via utilization of SKU swap/supplier tools/other mechanisms to simplify on customer side and still meet supplier requirements.
Manages backlog including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations.
Conducts regular margin reviews at time of booking and post processing reporting, with appropriate research being undertaken for issues. Ensures margin integrity by following exception processes for sales management approvals where necessary.
Has accountability for the order through the invoicing process and delivery process and for assisting in research and resolution of order, GP, integration/scheduling, shipping/delivery, invoicing and reporting issues as appropriate.
Coordinates Customer-Owned Inventory (COI) Purchase Orders (POs), ensuring the accuracy of COI when generating monthly or weekly COI inventory reports, if applicable.
Ensures appropriate information is updated and maintained for the customer.
Job Level Specifications:
Extensive knowledge of the organization, job content, practices and procedures. Has a breadth of knowledge enabling high level of contribution to multiple tasks.
Works on complex problems that require significant judgment and initiative.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Exchanges information with other departments or external contacts. May coordinate own work with that of other work groups. Will likely field requests from senior management, others in the organization and external contacts.
Actions have appreciable impact to own department as well as others. Errors may be difficult to detect and remedy and will likely result in loss of customer business, materials, money and/or time.
- Typically 5+ years
Education and Certification(s):
- High School Diploma or equivalent