Canon Solutions America Sr. Client Education Specialist in Boston, Massachusetts
Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are goal oriented, have an interest in technology, and are an outgoing person who enjoys training, this may be the position for you! Canon Solutions America Sr. Client Education Specialists are responsible for conducting customer training on Canon and third-party high-volume hardware and software products on-site at the customer location. Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Conduct internal classes to other customer trainers on Canon and third-party hardware and software products; communicate with systems solution management and sales employees, on how to increase customer satisfaction with the usage of Canon products and support the introduction of new software and hardware products.
Additionally, create new training opportunities based on Canon and third-party software and hardware, integrating common customer workflow requirements. Subject matter expert regarding specific strategic application packages and assist systems solution team by providing input in identifying new billable training opportunities. Evaluate new versions of software and hardware for use in the training development and sales of supported solutions; support the introduction of new products, options and features by giving internal technical workshops and by supporting regional events.
Attend manufacturer/vendor technical seminars and communicate with sales executives, technicians and customers concerning training, product support and technological changes and facilitates escalation level solution support to customers and help desk analysts.
Bachelor’s degree or equivalent required
7-9 years technical training or related experience within the document management and printing industry
Proficient in the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF)
Able to use and operate Postscript/PDF file handling tools- Acrobat Pro Distiller, etc. Strong working knowledge of computer hardware and software including, but not limited to: Microsoft & Apple operating systems and print driver setup with thorough working knowledge of the Canon Solutions America software portfolio and advanced color management and color workflow understanding
EFI Professional certification
Extensive travel may be required, up to 80% with possible overnight stays exceeding 2-3 nights
Valid drivers license and acceptable driving record necessary, Certain minimum auto insurance coverages are required
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans
External Company URL: www.solutions.canon.com