Kforce Tech Support Analyst III in Boston, Massachusetts

Kforce has a client that is seeking a Tech Support Analyst III in Boston, Massachusetts (MA).Major Job Duties:

  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components

  • Test and image desktops and laptops

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Setup, configure and add all hardware

  • Assist Corporate Desk Side Support technicians with large IMAC's

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone. Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users' technical issues

  • Assist coworkers in the execution of established processes and escalations

  • Test, image and clean PC's, laptop, monitors, printers, and other related hardware

  • Relies on limited experience and judgment to plan and accomplish goals

  • A certain degree of creativity and latitude is required

  • High School diploma or GED required

  • 5 - 7 years of hands on technical knowledge of laptop and desktop design and software installation required

Skills and Competencies:

  • Familiar with standard concepts, practices, and procedures within a particular field

  • Possess 1 to 2 years of experience in a break/fix environment

  • Able to lift and palletize heavy equipment (PC's, monitors, and printers)

  • Strong verbal and written communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours