Kforce Support Engineer in Burlington, Massachusetts

Kforce has a client that is seeking a Support Engineer in Burlington, MA.Overview:There is a transformation occurring within the client's industry accelerated by the maturity and acceleration of cloud computing. In this mobile-first, cloud-first world, there is an increasing customer demand for service-based pricing, asset-less technology, and a less complex ownership experience. This expectation will require the company to re-assess how they think about services and how to support these customers. The vision of the Customer Support Services (CSS) organization is about being relentless in the pursuit of truly exceptional customer experiences. It is about taking accountability for what they can control and leading the way where they cannot. It is about learning and improving until we get it right for their customers and partners. Perfect does not mean all green scorecards; rather it means that they will take risks when it is the right thing to do for their customers and their business. CSS will be unwavering in advocating for the customers, contribute deep insights to the customer lifecycle, and act as a trusted advisor improving product and service experiences across the company.The client is seeking to build out the team of next generation Support Escalation Engineers as they transform what support looks like and how it works. This requires an engineer who is relentlessly customer-centric, has mastered the ability to understand a customer's business and how the company solutions play a key role in that business.

  • Experience with Skype for Business or Exchange

  • Exposure and experience working with customers on Cloud products such as Azure and Office 365

  • Experience with PowerShell

  • Experience in systems development, network operations, software support or I.T. consulting

  • Good communication skills - spoken and written English (including technical writing)

  • Able to work well in a team environment

  • Analytical troubleshooting skills

  • Problem solving skills

  • Customer service - customer focused skills

  • Technical aptitude - ability to learn; current technical skills in Windows; Scenario/Solution understanding

  • General technical troubleshooting and networking concepts

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours