Hire IT People, LLC Cisco VOIP Engineer in cambridge, Massachusetts

Cisco VOIP Engineer

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Job ID :

1575

Company :

NTT Data

Location :

cambridge, MA

Type :

Hire

Duration :

6 Months

Rate :

Open

Status :

Active

Openings :

1

Posted :

5 years ago

Job Description:

Technical Owner for IP

based voice services.

Contractor will have significant

participation in design, delivery and support of the solution.

Must have 7 years of experience

working with Cisco.

Work with a small team of subject

matter experts on existing voice applications (IPPBX, Unified

Messaging, Voice Rec, Cisco VoIP and Call Center Systems).

Work with voice engineering team

to provide 24X7 escalation support.

Create/Maintain high level architecture

documentation.

Coordinate and participate in

Incident, Problem and Change management solutions.

Deliver implementation plans as

required.

Work with vendors to resolve

chronic issues or release enhancements.

Scope and coordinate pilots.

Support of customer

implementations and training.

Participation in other project or

governance groups to represent mobile voice services.

Manage service change, incident

and problem management and communication.