Hire IT People, LLC Cisco VOIP Engineer in cambridge, Massachusetts
Cisco VOIP Engineer
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Job ID :
5 years ago
Technical Owner for IP
based voice services.
Contractor will have significant
participation in design, delivery and support of the solution.
Must have 7 years of experience
working with Cisco.
Work with a small team of subject
matter experts on existing voice applications (IPPBX, Unified
Messaging, Voice Rec, Cisco VoIP and Call Center Systems).
Work with voice engineering team
to provide 24X7 escalation support.
Create/Maintain high level architecture
Coordinate and participate in
Incident, Problem and Change management solutions.
Deliver implementation plans as
Work with vendors to resolve
chronic issues or release enhancements.
Scope and coordinate pilots.
Support of customer
implementations and training.
Participation in other project or
governance groups to represent mobile voice services.
Manage service change, incident
and problem management and communication.