Amazon.com Director, UX in Cambridge, Massachusetts

Help shape the future of listening! We’re looking for customer-focused designers to shape effortless and memorable experiences to millions of people -- impacting their lives in a meaningful way.

Call it interaction design, product design, user experience – the goal is the same, and Audible’s culture is increasingly focused and driven by our dynamic UX team.

ABOUT YOU:

You are customer obsessed – you represent our customers in every design, keeping them at the heart of what you’re building.

You understand why you designed something, and you can advocate for that in our team environment while collaborating with product managers and engineers.

You believe in robust research and can adapt to the results – even if it means significant change to an original idea.

You’re constantly exploring and evaluating the best design tools and processes.

We’ll like working together if you’re open-minded, thoughtful, visionary and understand the importance of a solid design process … and you can help us build and evolve that across our multifaceted teams.

We appreciate the ability to look at different ways to do things, to bring new ideas forward and advocate for the how and why.

KEY RESPONSIBILITIES

  • Develop high-level and detailed storyboards, mockups, and prototypes to effectively communicate VUI and GUI design ideas.

  • Create detailed, comprehensive VUI design specifications for collaboration with Engineering and define and extend voice persona for various new product areas.

  • Evaluate usability and audio consistency of existing dialog flows and recommend design changes

  • Create guidelines, reference artifacts, and resources for third-party developers to assist in VUI design and prompt writing

  • Develop and evangelize voice user interface design best practices and guidelines to ensure a consistent brand-experience for customers across all Audible services.

  • Expert in design thinking (designing with the goal of a better future, rather than solving specific problem).

  • Think big. Envision new possibilities for Alexa devices.

  • 5+ years of building and iterating on a product in-house.

  • Examples of your work and design thinking that tell us the story and the results. A portfolio is ideal, or some easily sharable way to represent your favorite couple of projects.

  • Comfort across a range of platforms and devices – we reach customers across a full suite of products: responsive web, apps, integrations with third-party products and Amazon products like Echo, Echo Show, Fire-TV, E-readers, and Fire tablets.

  • Experience with basics of research, which might include things like creating personas, running usability testing, conducting field studies, data analysis.

    Experience working on speech applications. May include some mix of the following:

  • Designing speech-enabled interaction flows across a variety of usability contexts and device types

  • Designing and tuning directed dialog and natural language speech grammars.

  • Technical knowledge of the mechanics of speaking vs. writing

  • Technical knowledge of relevant topics in discourse analysis, pragmatics, and prosody.

  • Background in machine learning, linguistics is a plus.

BENEFITS

We have a comprehensive benefits package but here are some of the fun perks:

  • All the snacks you can eat

  • 25% fitness reimbursement

  • Endless company sponsored events

  • Transit reimbursement, paid parking

  • Tuition assistance

  • Annual Amazon discount

Audible, Inc. is the world’s largest seller and producer of spoken audio entertainment, information and educational programming. Since inventing and commercializing the first portable digital audio player in 1997, our focus on technological innovation and superior programming has earned us millions of subscribers around the world. We’re an Amazon subsidiary with a presence on four different continents, yet we maintain a startup vibe and small company feel. We offer more than 350,000 downloadable audiobooks, audio editions of periodicals, and other programs, and an escalating array of listening products that enrich daily life for a growing population of people who want to be more productive, well-informed, and thoughtfully entertained.

Audible is an Equal Opportunity Employer-Minority/ Female/ Disability/ Vet

AMZR Req ID: 550033

External Company URL: www.amazon.com