Massachusetts Institute of Technology IT Associate (Salesforce) in Cambridge, Massachusetts

Job Description

IT ASSOCIATE (SALESFORCE), Abdul Latif Jameel Poverty Action Lab (J-PAL), to ensure fluid operations and project coordination on rapidly expanding initiatives that are centered around J-PAL’s Salesforce platform. Will take ownership of work load, proactively follow up on action items, and interact effectively across all levels; monitor activities; maintain personnel records; report on finances; maintain mailing lists; and both program solutions and help select outside programmers for more complex tasks. Responsibilities include managing all aspects of Salesforce org., using best practices to release new features, update existing processes and objects, deploying third-party solutions, and managing vendor relationships for larger projects; working with J-PAL staff, affiliates, and partners on using and improving Salesforce org. and serving as primary contact for all new Salesforce feature requests; presenting at conferences and participating in meetings with regional offices; identifying the most important needs among current feature requests, acting as an internal consultant, creating timelines, scheduling future work, and communicating changes to stakeholders/users; and performing other tasks as assigned.

Job Requirements

REQUIRED: minimum of three years’ relevant IT experience; hands-on Salesforce experience or training; comfort with Salesforce’s declarative admin interface; understanding of permission sets, sharing rules, and profiles; understanding of the uses of Apex code, even if not expert writing it; ability to build good relationships, work within a team, and communicate clearly (both orally and in writing) with a broad range of stakeholders; proven ability to anticipate, plan, prioritize, and meet tight deadlines; demonstrated ability to independently organize and manage a high volume of time-sensitive work while maintaining high quality output and absolute accuracy with details. A bachelor’s degree is strongly preferred. Job #14391-5

revised and reposted 6/16/17

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Job Number: 14391

Functional Area: Information Technology

Department: Abdul Latif Jameel Poverty Action Lab

School Area: Humanities, Arts, & Social Sciences

Employment Type: Full-Time

Employment Category: Non-Exempt

Visa Sponsorship Available: No