Raytheon Multi-Lingual Annotator - BS New Grad in Cambridge, Massachusetts

AVOKE is BBN’s Call Center Analytics product group whose mission is to improve the caller experience and help call centers meet their operational goals. Our business is based on a unique call recording and analytics system to examine telephone interactions from the caller's perspective, and truly end-to-end, including any transfers to secondary agents. Our customers benefit from caller experience dashboards, analysis tools, and our expert consulting that reveal issues and suggest improvements. We are seeking a Full Time Annotator to join our Professional Services team, and whose responsibilities include executing short-term/long-term projects, basic analysis, configuration, and supporting our ongoing subscribers. The annotation task involves listening to and transcribing audio recordings. Must have excellent typing skills. No prior annotation experience is required, although candidates should have good computer skills and be able to learn a specialized annotation tool. Prior experience in putting together information for presentations and basic analytical work is a plus. Required Education and Experience: • BS/BA 0-2 years of experience • Experienced as annotation in call analysis work Desired Skills: • Native or fluent speaker in one or more of the following languages: French, Spanish, Italian, German or Dutch • Proficiency of Excel spreadsheets and familiarity with script languages (like Perl). • Strong analytical skills. • Excellent communication and organizational skills. • Knowledge in one or more of the following: Speech Communications, Human Factors, User Interface Design, Industrial Engineering/Process Optimization. • Experience in VUI design or working in a call center. 104511

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.