Harvard University Supervisor of Technical Operations in Cambridge, Massachusetts

43016BRAuto req ID:43016BRLocation:USA - MA - Cambridge Business Title:Supervisor of Technical OperationsSub-Unit:------------ Salary Grade:056Time Status:Full-time Union:97 - Non-Union,Statutory Supervisor Basic Qualifications:Three years experience supervising multimedia staff;

Three years full-time experience working with multimedia equipment;

At least two years of completed college courses.Additional Qualifications:

College degree preferred.

The ideal candidate will have significant experience providing multimedia customer service in a fast-paced, academic environment. Knowledge of ITSM methodologies will be beneficial. The candidate will have the proven ability to supervise, deliver professional customer service, and to manage multiple simultaneous work assignments. Analytical and troubleshooting skills and the desire to identify and resolve technical or process issues are preferred. Must be accessible by cell phone during business hours and occasionally off-hours in a support emergency. The successful candidate will demonstrate effective interpersonal and written/verbal communications skills.

InfoComm CTS; Crestron DMC-E; basic CAD; experience with Dante; college background in related multimedia and/or technology preferred, 3+ years experience with supervising staff; ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner; and knowledge of a range of computer software and operating systems is required.

Applicants must include a cover letter that specifically identifies the \"duties and responsibilities\" areas in which they have the required experience.

Additional Information:Overtime work will be required and the majority of such work will occur during the academic year.

Applicant must be able to lift 50 lbs.

All formal written offers will be made by FAS Human Resources.Department:Instructional Media Servcies, Media & Technology ServicesPre-Employment Screening:Education, IdentitySchedule:Monday - Friday: 8 a.m. to 5 p.m.Job Function:Technical Duties & Responsibilities:The Media and Technology Services (MTS) team provides day-to-day operation for all multimedia services on the FAS campus in classroom and event spaces. The Supervisor of Technical Operations staffs and supervises classroom technology support, course recordings, video productions, and multimedia events. The Supervisor of Technical Operations collaborates with colleagues, associated departments, and vendors to ensure MTS is providing timely multimedia solutions.

Duties and responsibilities:

  • Schedules and supervises full-time technicians; hires, trains, schedules, and supervises part-time technicians and student employees;

  • Uses a Filemaker database for scheduling and management of course and event support;

  • Supervises daily technical operations for course and event support;

  • Instructs faculty, staff, and students in the operation of classroom multimedia equipment;

  • Assists MTS director with technical projects, makes recommendations for equipment purchases and project management;

  • Assists in the implementation of continuous improvements to products, services, processes and team performance;

  • Assists in multimedia infrastructure and technology research and development;

  • In a highly skilled manner sets up, operates, and supervises the use and care of multimedia equipment including, but not limited to, data projection systems, laptops, digital audio recording and sound reinforcement systems, video recording systems, Crestron and Extron systems, matrix switchers, and IP videoconferencing;

  • Communicates with repair staff to stay informed about the condition of learning and event spaces;

  • Leads weekly tech meetings for full time staff;

  • Attends and contributes to learning spaces planning tours;

  • Attends production meetings for select FAS events: determines client needs, equipment requirements, staffing, and logistics planning for packing, loading, setup, strike and execution of the event;

  • Arranges for audiovisual equipment rentals for events (eg. diploma ceremonies for commencement).

  • In cooperation with University partners, supports and develops digital streaming services and media distribution for courses and events.

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.