Sanofi Group Veeva Vault System Administrator in Cambridge, Massachusetts

Sanofi Genzyme has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases, multiple sclerosis, oncology, and immunology, we are dedicated to making a positive impact on the lives of the patients and families we serve. Sanofi Genzyme's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine. As a Sanofi company, Sanofi Genzyme (SGZ) benefits from the reach and resources of one of the world's largest pharmaceutical companies, with a shared commitment to improving the lives of patients.

Sanofi, an integrated global healthcare leader, discovers, develops and distributes therapeutic solutions focused on patients' needs. Sanofi has core strengths in the field of healthcare with seven growth platforms: diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets, and specialty care.

Job Description

Reporting to the Head of Corporate Operations, this role will be a key member of the SGZ MCE and Digital Operations team, with a primary focus of supporting the technical needs of the Veeva Vault & SFDC platforms (Salesforce.com Sales Cloud, Service Cloud, and Veeva Vault). Multichannel Engagement (MCE) is an initiative that will provide brand teams with better tools and techniques to engage our customers. A multi-Global Business Unit/country project has been launched to build a high-performing MCE platform in each business: setting up new channels of engagement, providing standard tools, upgrading our data management and analytics capability, and ensuring an integration that enables customer-centered, closed loop marketing. Achieving them is a critical part of Sanofi’s digital strategy.

The role will act as a Salesforce.com admin/developer with a particular focus on building and maintaining Veeva Vault and other SFDC solutions supporting SGZ commercial teams on their Multichannel journeys. The role will work closely with the internal Veeva Vault Business Process Owner to deliver innovative solutions to our business partners and will play a key role in enhancing SGZ’s foundational Multichannel activity.

Essential Job Duties and Responsibilities

  • Responsible for the overall configuration, design, and functionality of the Salesforce/Veeva Vault functions

  • Build and maintain mobile solutions leveraging Salesforce.com as a platform

  • Configure and maintain the functional objects of Salesforce.com

  • Create and manage workflow rules, data validations, triggers, and object customizations

  • Create and maintain reports and dashboards

  • Customize Salesforce.com fields, page layouts, record types, searching, list views, etc…

  • Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups

  • Assist in gathering requirements to continuously improve the CRM platform

  • Assist in the evaluation of new Veeva & Salesforce.com functionality and App Exchange tools for feasibility and impact to the business

  • Create and maintain system interface diagrams, functional designs, and technical specifications

  • Proactively identify production risks and create actionable mitigation plans

  • Support the Veeva BPO in the development of full process SOPs and training when applicable

  • Collaborate with vendors and information technology to prioritize, launch and implement new tools and system enhancements.

  • Participate in the Agile development process Qualifications Basic Qualifications

  • B.A./B.S. Degree

  • Salesforce/Veeva certifications (Advanced Administrator and Developer certifications in particular)

  • 3+ years of experience in a Salesforce.com technical admin/developer role with Veeva Vault focus and customizing Salesforce.com and Veeva Vault

  • Experience building and deploying mobile applications with the Salesforce.com platform

  • Experience working both independently and in a team-oriented collaborative environment

  • Experience in the biotech / pharma space with implementation and support of IT projects

  • Ability to support and perform large application test plans (functional UAT and SIT integration)

  • Experience with system and application monitoring

  • Experience in managing vendors and external business partners

  • Technical proficiency with analytics systems and Excel, PowerPoint, and Word applications

  • Excellent Oral & Written Communication Skills and an ability to work directly with users to refine business requirements Preferred Qualifications

  • Experience developing native ios mobile applications

  • A business-focused approach to implementing technology solutions with an ability and interest in understanding the underlying business need so solutions that are delivered add value to the business.

  • An energetic and self-motivated approach to solving problems and driving solutions

  • Ability to analyze existing processes and propose process improvements that can increase accuracy, efficiency or cost

  • Professionalism and demonstrates solidarity with organization and team members

  • Sharepoint experience

Genzyme Corporation (a Sanofi company) and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #LI-GZ

Sanofi is a global healthcare leader focused on patients' needs, engaged in the research, development, manufacturing and marketing of therapeutic solutions focused on patients’ needs. Sanofi has core strengths in diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets and Sanofi Genzyme.

At Sanofi, our ambition is to be an integrated global healthcare company, focused on patients’ needs. Much more than just a leading pharmaceutical company, Sanofi is committed to transforming scientific innovations into solutions and services that protect health, enhance life, and respond to the needs of the 7 billion people in the world. We trust our ambition to guide and inspire us as we work to create a future with optimal health and wellness for everyone.

Sanofi is a global healthcare leader focused on patients' needs, engaged in the research, development, manufacturing and marketing of therapeutic solutions focused on patients’ needs. Sanofi has core strengths in diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets and Sanofi Genzyme.