Citizens Bank Information Technology SailPoint Development Manager in Canton, Massachusetts


The Information Technology (IT) Development Manager is a member of the Identity Management Solution Team. The Identity Management Solutions team is a group within the Corporate Security and Resilience (CS&R) organization and provides subject matter expertise and associated security services to the business divisions across the enterprise.

The Development Manager is a key role supervising a group of developers who primarily build solutions within the SailPoint Identity IQ Application and framework. This function is not only pivotal with enabling all bank associates to operate within their roles, but is also a central risk control point protecting one of the firm’s most critical assets.

Responsibilities Include:

  • Managing a team of up to 10 developers

  • Providing direction and subject matter expertise to the SailPoint development team

  • Working in conjunction with the IDM Program/Project team to establish release schedules

  • Implementing and maintaining processes which promote operational efficiencies and quality services. Interpreting internal policies and procedures, organizational structures and productivity standards, and overseeing compliance to these standards. Prioritizing and monitoring requests for systems changes and enhancements.

  • Balancing the demands with sometimes conflicting requirements and perception of operations. Training and developing subordinates in relevant technical facilitation, industry and company related policies and procedures.

  • Ensuring timely and comprehensive communication with key stakeholders, peers and management; providing superior customer service. Using innovative thinking when tackling principles, theories and concepts relating to wide a scope of problems. Continually demanding excellence, pledging a commitment and maintaining a team dedicated to the highest qualities and achievements.

Specific Role Deliverables:

  • Manages the day-to-day activities related to development operations

  • Work collaboratively across the enterprise to derive, approve and implement IAM best practices

  • Using a risk management approach, negotiate risk levels and response

  • Creates/coaches to a customer focused environment that motivates and empowers team to deliver high quality customer service to increase customer satisfaction and enhance customer relationships

  • Execute strategies to align department with business objectives and division goals

  • Researches and assists in resolving complex customer issues

  • Uses insights into customer needs to recommend solutions to business problems

  • Analyzes and prepares reports for management on team goal achievement, workflow, productivity and performance

  • Responsible for the professional development of a team of senior level specialists

  • Directs day-to-day workflow and site management of team of associates.

  • Responsible for personnel related matters, personnel review and appraisals, salary recommendations, promotions, terminations, etc.

  • Recruit operations staff for site, including variable and temporary staffing. Recommend changes to job descriptions, grade levels and associated responsibilities.


Experience & Skills:

  • 8 or more years of development management experience

  • 8 or more years of JAVA J2E development experience

  • 6 or more years of Identify Access Management or IT Security experience

  • Management and leadership experience in a technical environment, including managing a team of 5 or more associates

  • Knowledge one or more identity management systems, including SailPoint or Oracle Identity Manager

  • Familiarity with security industry standards (ISO, NIST series, etc.)

  • Influencing experience at senior levels within an organization

  • Demonstrated leadership skills that foster collaboration, respect and harmony amongst team.

  • Strong coaching abilities - takes responsibility for coaching to drive performance

  • Excellent time management skills; goal driven while also meeting day to day business needs.

  • Advanced problem solving skills.

  • Ability to negotiate through difficult situation with customer recovery as end result

  • Excellent verbal, written and interpersonal skills

  • Outstanding ability to synthesize content and communicate high level messaging

  • Ability to multi task and work independently

Education and Certifications:

  • BA/BS in computer science, business administration/management, or related field

  • IT Security certifications (CISSP, CISM, SANS, ITIL, etc.) desired

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00am -5:00 pm

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.