Santander Bank, NA SSLLC IT Help Desk Analyst in Dorchester, Massachusetts
SSLLC IT Help Desk Analyst - 1704370
Santander Securities LLC is seeking IT Analyst who would provide day to day application support, user access support, ad-hoc data request supports and system/network support. This individual will report to SVP, Director of IT and will be the BAU, keep the lights on resource for Santander Securities LLC IT.
SSLLC has about 180 Financial Consultants who are mainly supported for their IT needs by Bank. This analyst will provide all IT support activities to the management and operations teams of SSLLC: Finance, Legal, Compliance, Products etc.
Provide and revoke system access during on-boarding, off-boarding of new financial consultants
Enable user access after system lock-out situation of end user
Perform admin tasks of maintaining users on third party application - Pershing, Sales Reporting
Provide necessary software upgrade support to all front office and back office
Create and maintain email distribution list for Finance, Compliance, Risk and other admin tasks
Provide system support to ensure spam and virus protection is in place throughout the network
Provide ad-hoc support by running miscellaneous run data queries from Oracle database
Provide the support to search historical emails containing specific keywords or meeting specific criteria
Create and support auto-job that perform routine weekly/month activities in systems
Support Finance, Risk etc by searching oracle DB containing account and client information
Provide month end reporting and data processing activities
Education: Bachelors or Equivalent Qualifications and Experience:6-8 years IT experience primarily in Financial Services. 3 - 5 years experience in IT operations support. 3 - 5 years in data analysis and design using SQL or TOAD.
Ability to capture, organize, analyze and communicate complex information in a concise manner to drive decisions
Excellent overall verbal and written communication skills with ability to clearly communicate with stakeholders
Demonstrated ability to lead and close IT help desk tickets
An analytical mindset with problem-solving skills
Familiarity with Pershing would be a plus
Technical Qualifications & Skills: Proficient in MS Office (Project, Excel, Access, Word etc.)
Experience with database query tool e.g. TOAD, SQL, Oracle IV.
Exceptional IT platform, database, management skills
Financial Services IT Operational skills
Adept communication and organizational skills
Ability to work within team environment
Well organized, detail oriented and exceptional problem solving and follow-through skills
Job : IT & Systems Control
Primary Location : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : May 18, 2017, 6:10:35 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO