HTP, Inc. Technical Support Specialist in East Freetown, Massachusetts
PRIMARY FUNCTION: The Technical Support Specialist will report directly to the Technical Services Manager. This position will be responsible for the inside and outside service support to our customers. This individual must have the ability to respond to high volume customer telephone requests for technical assistance while maintaining a positive attitude under pressure. DUTIES & RESPONSIBILITIES: The following is a brief description of some of the duties and responsibilities (not limited to the following): A.Ability to handle a high volume of customer telephone requests for technical assistance. B.Ability to work flexible hours when required. C.Ability to maintain accurate records. D.Ability to navigate to job sites during field evaluations. E.Provides training to associates on Heat Transfer Products when required. F. Other duties as assigned. TECHNICAL EXPERTISE: The following is a brief description of the technical skills and experience required. A.Must have good mechanical troubleshooting skills. B.Must have basic computer skills working with MS Office - Excel, Word and PowerPoint. Experience with Visio and the internet a plus. C.Excellent phone skills. D.Excellent interpersonal, verbal and written communication skills. E.Attention to detail and good organizational skills. F.Ability to work independently on projects with minimal supervision. G.Ability to use and understand HVAC and combustion test equipment. H. This job description in no way implies that these are the only duties to be performed. REPORTING TO: Technical Services Manager SUBORDINATES: N/A EDUCATION/EXPERIENCE: High School Diploma or GED (Preferred) 2 Year Technical Degree from a College or Vocational School Computer skills are essential. Ability to communicate and interact effectively in all situations. A valid driver?s license is required Ability to travel Minimum five (5) or more years experience as a technician with a medium to large manufacturing environment. OTHER QUALIFICATIONS: A.Language Skills ? Read, write and speak English. B.Mathematical Skills ? Ability to apply basic mathematical concepts. C.Reasoning Ability ? Ability to define problems, collect data, establish facts, and draw valid conclusions. D.Certificates, Licenses, Registrations - N/A E.Physical Demands ? Physical Activities: Ability to stand, walk and sit. Ability to reach and use arms, hands and fingers. Ability to hear. F.Weight Limitations ? Ability to lift up to 25 lbs. G.Vision Requirements ? Close and distance vision, color vision, peripheral vision, depth perception; and ability to adjust focus. H.Personal, Protective Equipment ? Ability to wear safety glasses and other job related personal protective equipment (PPE) as required. I.Work Environment ? Quiet Conditions.