Staples Manager – SDS Performance Management in Framingham, Massachusetts


Staples’ is the #2 web business in sales volume in North America and has been the market leader in making it easy to buy office supplies online. In support of our Corporate Strategy, Technology leadership has decided to identify and implement business aligned opportunities to improve SDS cost effectiveness.

Position Summary

The Manager of is primarily responsible in leading the SDS performance management team in the development and implementation of performance reports and dashboards. The team will work with Technology Performance Management (TPM) team that is responsible for the defining, measuring, implementation, maintenance and management of key metrics for performance monitoring tools and methodologies across entire SDS organization.

The team will also drive report development through the stages of adoption, consumption, and revisions within developed standards of performance reporting. The Manager will guide the team will configure data inputs from various sources throughout the enterprise and work to assemble them into a coherent and meaningful whole, while also providing sound data-driven analytic insights. The team is responsible for implementing tools and solutions to monitor and report on application availability and performance/transaction time of SDS applications, as well as the various underlying support services

This position represents an ideal role for a highly motivated and highly analytical individual. Given the highly strategic and cross-functional nature of this role, successful applicants will possess a combination of structured strategic thinking, exceptional leadership and collaboration skills, strong analytical ability and a passion for new ideas.

Primary Responsibilities * Provide reporting capabilities, standardized reports / dashboards and thoughtfully applied Analytics. * Build reporting infrastructure to objectively categorize performance of an application, identify performance pain points, and provide recommendations to improve overall performance. * Communicate with key stakeholders on use and interpretation of data as well as reporting methodologies and tools. * Work with Technology management, application and business owners, and application teams to understand and define their performance management needs. * Support businesses, IS management, application and business owners with tracking and meeting application performance SLAs by developing and delivering relevant reports. * Support application teams with understanding application performance profiles, historical trends, and anomalous performance incidents in order to facilitate continual performance improvement. Basic* qualifications* * Bachelor’s degree with a concentration/major in finance or business or equivalent related training or work experience * 8-10 years of relevant experience work experience * 1-3 years of management experience * Minimum of 3 years of experience in IT financial planning and/or technology strategy, application rationalization

Preferred * Demonstrated technology strategy / consulting experience * Exceptional analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans * Must have technical skills utilizing the Microsoft Office suite (Excel, Access, Word). Knowledge of business intelligence query tools such as Brio. Knowledge of programming languages – Visual Basic, VBA and Structured Query Language (SQL). Some knowledge of database design is a plus. Knowledge of extracting data from multiple data sources, AS400, external data sources, etc. * Ability to manage support tools related to setup and administration. Assist users when necessary by extracting data, providing documentation and working as a business resource with IS group for the functional operation of such tools. * Strong, clear communication skills. Be able to simplify the most complicated issues or problems.. * Ability to multi-task in a fast paced environment. Must be very organized and be able to balance competing priorities. * Ability to handle and execute to resolve high profile issues. * Excellent analytical and spreadsheet skills including Microsoft Excel. Ability to utilize advanced functionality of Excel, i.e. VBA, Pivot tables, advanced functions. * Proven ability to collaborate broadly with flexible, positive attitude and ability to get results * Exceptional oral and written communication skills; ability to communicate to the senior executive level * Comfortable working both independently with minimal supervision and closely in a team setting /Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law./

Job: *Technology

Title: Manager – SDS Performance Management

Location: MA-Framingham

Requisition ID: 1017838