Dell Senior Analyst, Project/Program Management in Franklin, Massachusetts

Senior Analyst, Project/Program Management

Job ID R13038

Date posted 10/10/2017

Location Franklin, Massachusetts

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Provides support of the Modernize the Install Base (MIB) process, tools and data; requiring interfacing with a broad range of cross-functional positions. This advisor will prepare reports and analysis using excel and SFDC (tableau and sql are nice to have) to support Ad-Hoc requests from Sales Management, different Business Units and the MIB Consultant team. These requests can be non-standard and require technical knowledge of the data and the processes. The advisor will also be a problem solver who can understand a business problem and work to develop strategic solutions within a timely manner.

Principal Duties and Responsibilities:

  • Develops report specifications of data requirements and provides analysis to resolve business-related problems.

  • Improves reporting processes whenever possible.

  • Compiles and prepares statistical data used in the analysis of operational performance of designated functional area.

  • Evaluates business process implications of system requirements and assesses possible redesign recommendations.

  • Assists in managing projects through completion including project tracking, monitoring, reporting and administration.

  • Communicates project status through publishing high quality project reports and presentations.

  • Manages Data Integrity and Data Quality issues across supporting groups including Install Base, GBS, and IT. They will drive the root-cause analysis and the timely execution of short and long term solutions.

  • Provide analytical and statistical support. This will include data analysis that will be used to better understand the size and scope of various asks and the viability of certain proposed solutions. Consolidates data from many disparate sources to clear information to the broader operations team and to other business units on the go forward strategy for the program. Provide data in a consumable format for all levels of management.

  • Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process.


  • Results Driven

  • Analytical Mind

  • Problem Solving

  • Excel

  • Written and Verbal Communications

  • Process Design

  • Organizational skills

  • Ability to work independently

  • Ability to work in a team environment

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

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