Dell Analyst, Tech Program Mgmt-GSAP in Hopkinton, Massachusetts

Analyst, Tech Program Mgmt-GSAP

Job ID R11859

Date posted 10/09/2017

Location Hopkinton, Massachusetts

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

At Dell, we are committed to bringing innovation to people everywhere and organizations of all shapes and sizes so they can transform and thrive in the digital economy.

As the Analyst, Technical Project Management, I with Dell EMC, you will act as the primary interface to the customer, who manages the full life cycle of projects or programs from requirements gathering through customer service handover

You will also be responsible for the following:

The Global Services Associate Program (GSAP) hires candidates through a globally consistent and proven program. As an Analyst, Technical Program Management (ATPM), you will be developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes:

  • An introduction to the storage industry, best practices and methodologies and the Dell EMC way of doing business.

  • Hands-on experience with the Dell EMC tools. processes. and success factors for the role.

  • An opportunity to learn the foundation needed to achieve a Dell EMC technical certification.

After Boot Camp, you will transition into the local team and begin working in your full time role directly impacting Dell’s Total Customer Experience. Your principal duties will be to:

Principle Duties and Responsibilities

  • Quickly learn new technologies as they are developed and released by our Product Engineering teams.

  • Perform customer and services maintenance testing (examples – rack/stack, code upgrade, system expansion, part replacement and remote connectivity)

  • Drive enhancements to our customer and Services experience through collaboration with Services Program Management and Development Engineering

  • Work with Services teams to optimize operational excellence in our maintenance procedures.

  • Effective communications through documentation, data analysis, and presentations of your findings to our stakeholders and product design influencers.


  • Ability to quickly learn new technology and products (implementation level)

  • Working knowledge of PC or Server Hardware and Components or troubleshooting experience

  • Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..

  • Linux or Windows or Unix Basic System Administration

  • IP or Fibre Channel Networking protocols experience or knowledge

  • Understanding of Computing and Storage Virtualization a plus

  • IT infrastructure, cloud architecture and industry knowledge a plus

What you can learn:

  • How one of the world’s largest technology companies serves its customers through timely communication and best in class service

  • How to be a productive team member on a virtual, globally dispersed team that is leading and influencing all aspects of our candidate experience and employment brand worldwide.

  • How to lead through influence.

You are our candidate if:

  • You have a Bachelor’s Degree in a technical or business related discipline and 0-2 years of relevant work experience.

  • Your project management and technical skills are strong and you have solid presentation and written skills.

  • You are organized and able to manage multiple projects and deliverables simultaneously.

  • You understand the importance of a strong sense of urgency, who loves working with others and solving problems.

  • Innovation is intriguing to you and you do all things with high integrity.

  • You like to have fun and approach your work with passion and enthusiasm.

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Equal Employment Opportunity Policy at

Life at Dell

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

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