Eastern Bank Operations Processor II in Lynn, Massachusetts

When you join Eastern Bank, you join the largest and oldest mutual bank in the country.

We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

In this Research & Adjustments role, you will be responsible for the following:

  • Ensure the timely resolution of errors in customers' accounts and the timely resolution of errors on work processed through various down-stream correspondent banks. Using knowledge of the FIS host system, Optima3, Insight, Sales Management and approximately twelve other systems with the group to answer questions, address issues and perform functions within the department.

  • Participate in the review of the department Standard Operating Procedures to ensure that they reflect the latest technological and workflow improvements made to the function.

  • Utilize technology software including web-based applications for various functions within the department.

  • Perform as needed or provide backup as required to critical department functions, i.e., Tax Levies, Credit References, Audit Confirmations, Research Requests and any other function within the group.

  • Must be able to communicate (written and oral) effectively and professionally with other financial institutions, federal and state agencies and also internal and external customers.

  • Must have strong interpersonal skills as well as the ability to train others.

  • Must possess PC expertise, including MS Word, MS Excel, and FIS system. Must be able to learn a variety of other software/applications required to perform the departmental job functions.

  • Attentiveness to detail is required.

  • Successfully manages working in a multiple task-oriented fast-paced environment.

  • Must be well organized and flexible.

  • Must be highly productive and able to work with limited direct supervision.

  • Must be able to deal well with stress to meet tight deadlines.

  • Must be able to learn and understand bank terminology as well as a variety of compliance requirements and regulations.

  • Must be able to function in a highly confidential capacity due to internal and external legal investigations as well as federal and state privacy laws.

Other required skills:

  • Candidate must also be able to lift and move storage boxes.

  • Candidate must also be able to communicate via telephone - to handle incoming and outgoing telephone calls with courtesy and professionalism.

Organization: Operations

Title: Operations Processor II

Location: MA-Lynn-Lynn 195 Market Street

Requisition ID: 02145