Kforce Production Support Specialist in Malden, Massachusetts

Kforce has a client seeking a Production Support Specialist in Maiden, MA.Summary: The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state. The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs which include real-time collection and sharing of information. EOE is seeking two (2) Production Support Specialists to 1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors 2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.Duties and Responsibilities:

  • Provide first tier technical support for Production and lower environments

  • Document issues and identify patterns in issues for escalation to the management and development teams

  • Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users

  • Participate in weekly meetings with vendors and team members

  • Resolve assigned/delegated technical issues

  • Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services

  • Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success

  • Communicate status and support issues to team members, business community and IT management

  • Engage in infrastructure operational management, documentation and integration

  • BA in Computer Science or related experience as a Developer, Business Analyst, Systems Analyst, Data Analyst, or other related position, preferred

  • Must be a self-starter with good oral and written communication skills, who works well as part of a team

  • Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner

  • Strong attention to detail and complex problem solving capabilities

  • Strive to continuously build knowledge and skill, and share expertise with others

  • Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules

  • Ability to multi-task in a fast-paced environment and juggle between multiple issues

  • Knowledge of business system development, management, administration, and problem resolution

  • Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)

  • Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis

  • Knowledge of Microsoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred

  • Knowledge of Java, .Net, preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours