Hologic Customer Fulfillment Specialist in Marlborough, Massachusetts
Customer Fulfillment Specialist (Job Number: 170709)
Ensures fast, efficient, and accurate order-to-delivery execution of the Spares Order Global spare parts order fulfillment processes to maximize service levels, reduce equipment downtime, and ensure Customer delight
Essential Duties and Responsibilities
Executes Order-to-Delivery processes to achieve a minimum 95% on-time delivery
Maintains minimum in-bound phone call and order creation volumes
Implements DC & Trunk stock Inventory transfer process based on recommendations from team leads
Supports expediting process with sources of Supply to meet urgent Customer requirements
Provides support to FSE’s and Dealers on issues of product availability & part number identification
Identify and escalate issues that prevent or slow the efficiency of the Service Parts fulfillment process
Audit Parts orders for accuracy as needed
Utilize IS solutions (Oracle, Agile, etc.) to streamline Spare Parts fulfillment procedures
Collaborate cross-functionally with interdependent groups to automate the Spare Parts support processes and create cost reduction opportunities wherever feasible.
Monitor order backlog and status to insure Parts delivery service levels are achieved
Assist in preparing monthly metrics reports for departmental performance.
Respond to inquiries for order status and Parts information as required.
Other duties as assigned.
Ability to handle multiple concurrent tasks with changing levels of priority due to customer and field service demands
Strong Interpersonal and Communication skills, both oral and written
Adept at working in cross functional teams to solve problems affecting process flow
Proficiency PC/Window – MS Word, Excel, PowerPoint, Outlook
Oracle ERP Experience, and/or best-in-class Planning tools (Baxter, Kinaxis, etc.) highly desirable
- Associates or Bachelor’s Degree in Business Administration, Operations Management, or equivalent discipline.
- Zero to three (0-3) years in a customer oriented environment involving direct contact with customers and responsibility for problem solving.
TQM concepts, Continuous Improvement techniques.
Microsoft Office software tools.
Oracle ERP and or Agile experience a plus.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor
Primary Location: United States-Massachusetts-Marlborough
Organization: Manufacturing Operations - BSH
Shift: Evening Job
Job Posting: Jun 19, 2017, 8:13:44 AM