Waters PC Support Analyst in Milford, Massachusetts
For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
We are looking for an individual who can work as part of a team supporting PC issues that can be moderately complex in nature, where their sound judgement would be leveraged when resolving problems and making routine recommendations.
Performs installation and imaging of new PCs.
Coordinates with PC vendor for any hardware repairs.
Provides Windows PC software support and troubleshooting.
Troubleshoots basic network problems, as they relate to PC connectivity.
Manages desktop issues through use of the trouble ticketing system.
Instructs users in the proper use of personal computers and networks, per corporate guidelines.
May occasionally assist the Cybersecurity team in the investigation of desktop virus/malware incidents.
Experience supporting tools used in a software development environment is highly desirable.
4 year degree in Information Technologies preferred
5+ years of Windows PC support experience
Excellent troubleshooting skills, with a focus on customer satisfaction
Ability to solve issues with only general guidance
Familiarity with networking, as it applies to PCs
Familiarity with Active Directory, as it relates to PC setup and support
Company Name: Waters Division
External Company URL: www.waters.com
Key Words: Desktop Support Desktop Analyst PC Analyst PC Support Windows Personal Computer PC