Randstad Client Services Representative in Needham, Massachusetts

Client Services Representative

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job details:

  • location:Needham, MA

  • salary:$30 per hour

  • date posted:Tuesday, August 8, 2017

  • job type:Temp to Perm

  • reference:S_556744

  • questions:carol.cardenas@randstadusa.com954/308-8000

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description

This individual will be responsible for providing production support to corporate clients (not end users) who utilize our web based marketing portal or website product. This role will interact directly with Production/Software Engineers, Business Systems Analysts, Data Services and Clients.

Responsible for receiving incidents and requests from clients.

Troubleshoot client issues or escalating to internal resources.

Monitoring, tracking and communicating throughout the lifecycle of an incident or service request.

Takes ownership of production related incidents including communication, escalations and follow-up for root cause analysis.

Auditing production jobs

Communicate and facilitate tasks internally based on client need and set priorities accordingly

Facilitate monthly, quarterly, and annual billing based on the Statement of Work and client requests

Working directly with outside print, data and email vendors

Working hours: 8am-5pm

Skills:

Strong organizational and project management skills

Ability to lead internal and external meetings

Ability to grasp technical concepts and interact with technical and production personnel

Strong customer service skills

Excellent written and verbal communication skills

Ability to multi-task, work in a fast-paced environment and adhere to strict deadlines

Strong MS Excel, MS Word skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.