Randstad Client Services Representative in Needham, Massachusetts
Client Services Representative
salary:$30 per hour
date posted:Tuesday, August 8, 2017
job type:Temp to Perm
This individual will be responsible for providing production support to corporate clients (not end users) who utilize our web based marketing portal or website product. This role will interact directly with Production/Software Engineers, Business Systems Analysts, Data Services and Clients.
Responsible for receiving incidents and requests from clients.
Troubleshoot client issues or escalating to internal resources.
Monitoring, tracking and communicating throughout the lifecycle of an incident or service request.
Takes ownership of production related incidents including communication, escalations and follow-up for root cause analysis.
Auditing production jobs
Communicate and facilitate tasks internally based on client need and set priorities accordingly
Facilitate monthly, quarterly, and annual billing based on the Statement of Work and client requests
Working directly with outside print, data and email vendors
Working hours: 8am-5pm
Strong organizational and project management skills
Ability to lead internal and external meetings
Ability to grasp technical concepts and interact with technical and production personnel
Strong customer service skills
Excellent written and verbal communication skills
Ability to multi-task, work in a fast-paced environment and adhere to strict deadlines
Strong MS Excel, MS Word skills
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.