RCM Technologies Business Process Analyst in Newton, Massachusetts

Reference # :17-00738Title :Business Process AnalystLocation :Newton, MAPosition Type :Right to HireExperience Level :4 YearsStart Date / End Date :07/17/2017 / 12/29/2017 Description

Business Process AnalystSummaryThe business process analyst role is to improve existing processes and systems while seekingopportunities to develop and implement new processes and systems to both support and achieveorganizational goals.Working as a member of the Business Process Excellence team, the analyst will work closely withbusiness stakeholders identifying opportunities to improve process efficiencies and overalloperational effectiveness of workforce. The analyst must be a self-starter, an advocateof change, possess strong verbal and written communication skills and be willing to act as a liaisonacross all functional teams.ResponsibilitiesStrategy & Planning· Openly engage all business units to understand existing and future business goals and provideleadership and tactical guidance for process improvement initiatives· Research, review, and analyze the effectiveness and efficiency of existing processes· Analyze process, data and work instructions to prepare and deliver reports, recommendations,or alternatives for improving processes· Perform cost-benefit and return on investment (ROI) analysis for proposed changes to aidmanagement in making tactical decisions· Establish impact and scope criteria of expected changes to define and identify issues, risksand mitigation· Develop business strategies for implementing changes of existing or new to processesSystems Acquisition & Deployment· Assist in conducting research of software and hardware products to justify recommendationsand to support purchasing efforts· Assist in developing RFPs for vendor and systems selections· Collaborate in the planning, design, development, testing and deployment of new or existingsystems· Create business process models, specifications, diagrams, and flow charts to provide directionto system programmers· Develop written work streams, test case scenarios, user training guides and work aidsChange Management· Develop, standardize, and maintain new or improved processes based on findings andanalysis· Coordinate and perform in-depth interviews, meetings and work-shops for current and futurestate processes improvements· Question and challenge stakeholders on their assumptions of how to best improve processes· Critically evaluate information gathered from multiple sources for improvementrecommendations· Communicate process changes, enhancements, and modifications to all stakeholders toensure issues and solutions are agreed to and understood by all impacted business units· Liaise with various business groups in the organization to facilitate implementation of new orimproved business processes· Manage individual projects, assessing and negotiating resource needs, defining timelines, andensuring overall budget adherence· Develop post implementation guidance for cadence activities to ensure improved or newprocess are followedSuccess Criteria· Successfully engage in multiple projects/initiatives simultaneously· Effectively manage process improvement initiatives to completion within budget and timeline· Introduce and foster a culture of change· Process improvements are implemented and sustained resulting in improved efficienciesEducation and Experience Requirements· BS or Masters in Business/Finance, Industrial Engineering· A strong analytical and background is preferred· 2-3 years of experience in process re-engineering· Knowledge and experience with new product development, sales and marketing, engineeringand supply chain logistics is preferred· Consumer products/goods experience highly desirable