Mercer Client Services Analyst in Norwood, Massachusetts

Level I, II & III positions available A Client Services Analyst provides support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work. To fulfill this role, the Analyst will: Manage administrative and case management issues as well as data processing activities on a daily basis Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy Test and analyze system configuration against requirement documents during implementation and administration Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s) Qualifications BA/BS degree preferred One to three years experience preferred or equivalent industry experience CEBS coursework preferred Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred Ability to prioritize and manage multiple projects simultaneously Advanced proficiency with Microsoft Excel, and proficient in Access and Word Experience with prior software implementation and training desired Good analytical skills Ability to work within a team environment Strong self-starter, fast learner, quality conscious, committed to deadlines Knowledge of SQL is a plus Strong oral and written communiction, attention to detail and teamwork skills combined with the ability to work independently with minimal supervision