Aspect Software Principal Engineer QA in Orlando, Florida

Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether delivered on premise, hosted, or in the cloud, this platform brings all the conversations together in one place, ensuring a consistent omni-channel customer experience each and every time. We are a global leader in providing unified interaction management, workforce optimization, and back-office solutions, seamlessly orchestrating people, processes and touch points for today’s top brands. For more information, visit us at http://www.aspect.com/company/careers/

GENERAL SCOPE & SUMMARY

The Principal Engineer, QA is a primary functional tester of a component. Owns creation of the test sets for which they execute or the automation that they write. Works with the QA leads and managers to develop complete test coverage and test plans.

PRIMARY ROLE & RESPONSIBILITIES

  • Tests software products through the use of systematic procedures to develop, apply, and maintain quality standards for company products.

  • Develops, modifies, and executes software test plans.

  • Analyzes and writes test standards and procedures.

  • Maintains documentation of test results to assist in debugging and modification of software.

  • Analyzes test results to ensure existing functionality and recommends corrective action.

  • Consults with development engineers in resolution of problems.

  • Provides feedback in preparation of technical appraisals of programming languages, systems, and computation software.

  • Responsible for participating in the evolution and execution of procedures for ensuring the quality of new features and releases of software.

  • Isolates, reproduces and tracks bugs and verifies fixes.

  • Authors and executes test plans for manual and/or automated tests.

  • Assists in the assessment and planning of test efforts required for new functions/features under development.

SPECIALIZED KNOWLEDGE & SKILLS

Specific to this role

  • Experience working in an agile development environment

  • strong understanding of QA practices

  • Experience working on a distributed development team

  • Demonstrate competency in engineering tools, methods and processes.

  • Demonstrates technical flexibility, and creativity in problem solving.

  • Ability to communicate complex information to internal audiences.

  • Professional demeanor to maintain and enhance relationships.

  • Strong customer service and teamwork skills.

  • Performs work where problems are unique and solutions are not predetermined.

  • Ability to use technical concepts to solve difficult problems in imaginative and varying ways.

  • Ability to provide resolutions to problems of complex and diverse scope where analysis of data requires evaluation of identifiable factors.

  • Team lead on moderate projects.

  • Provides guidance to less experienced team members.

  • Actively contributes to design or process development in a broad scope.

  • Contributes to the design specification of a product.

JOB REQUIREMENTS

Specific to this role

  • Experience with test automation

  • Strong knowledge of voice over IP (SIP, RTP/RTCP)

  • Experience in IVR platforms, including ASR and TTS

  • Experience with CCXML,VXML scripting

  • Experience testing in cloud environments (AWS a strong plus)

  • Testing server applications in Linux environments (windows a plus)

  • Minimum 6 years of experience.

  • Four year degree in technical or engineering field. B.S. in Computer Science, Electronics, Mathematics or related discipline minimum.

  • Ability to pass a background check may also be required.

  • Physical requirements include sitting for long periods of time.

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

This position is not open to any third party recruiters, consultants and/or staffing vendors at this time.

*LI-KG1

Req. #: 2017-8799

Physical Work Location: Company Facility

Years Relevant Experience: 5