SunGard Client Relationship-Delivery Manager I in Plymouth Rockland Trust Technology Center, Massachusetts

Client Relationship-Delivery Manager I

  • Job ID #:JR15339

  • Functional Area:Information Technology

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:US-Massachusetts-Plymouth Rockland Trust Technology Center-1140

  • Secondary Location(s):

    • Department:
  • Education Desired:Bachelors Degree or equivalent

  • Experience Desired:At least 5 years

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Position Responsibilities\Requirements:

Client Relationship-Delivery Manager I

Job Description Summary:

Responsible for managing data center at Clients location and the overall FIS relationship for client in Plymouth, Massachusetts. Works on site at client location leading team that provides production processing, product support, and in-house programming for Client running the HORIZON Banking System on an IBM System i (AS400). The current on-site manager will provide mentoring to hand off responsibilities over a period of time to ensure smooth transition without disruption.

General Duties & Responsibilities

  • Manages on-site team consisting of Business Analysts, programmer, and production operations.

  • Ensures adherence to contracted Service Level agreements for production processing. Tracks and reports on overall performance and implements solutions for any issues.

  • Provides guidance and backup to the on-site technical, product support, and production operations.

  • Works closely with bank management to identify their needs and application requirements. Identifies best course of action to provide solutions be they in house development, FIS professional Services, or purchase of new products.

  • Works in consultative manner with Client management focusing on both day to day activities and the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.

  • Responsible for overall security of the systems environment which includes working closely with bank, FDIC, and third party auditors to ensure secure environment with little to no audit findings.

  • Works closely with FIS Systems Support team for support of the IBM i (AS400) Operating System.

  • Advises users on best use of system – leveraging both in house and external FIS resources as appropriate.

  • Coordinates with FIS Sales organization new opportunities and contract renewals.

  • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.

  • Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.

  • Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.

  • Has profit and loss responsibilities.

  • Selects, develops and evaluates personnel to ensure efficient operation of the function.

  • Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.

Educational Requirements

Bachelor’s degree in business, computer science or information systems or the equivalent combination of education, training, or work experience.

Establishes operational objectives and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client’s business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship. Authority for hire, fire, performance appraisal, and pay review decisions. Manages one or more teams who deliver services, e.g., data center operations, application management, custom application development, etc. to a strategic client. Typically manages a single strategic client relationship with delivery of simple to moderate services and annual revenue of less than $10 million USD.

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.



FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.