Cerner Application Consultant in Tyngsboro, Massachusetts

30954BR

Job Title:

Application Consultant

Job Description:

Application Consultant

Cerner's ITWorks organization focuses on workforce alignment by partnering with clients to optimize resources to increase effectiveness and reduce costs. With a broad portfolio of services from entire IT department management and strategy to standalone IT help desk services; Cerner ITWorks is a growing and dynamic business unit. Cerner ITWorks provides expertise and support to maximize client's investments in IT solutions, infrastructure and operational effectiveness and efficiencies. Cerner ITWorks is in need of talented healthcare IT professionals with a commitment to improving healthcare.

The Application Consultant manages the impact of technology implementation to optimize clinical work processes. The Application Consultant analyzes business and client processes to integrate and align applications to Cerner standards and client’s needs. They resolve customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters. The Application Consultant must have expertise in diagnosing problems and coordinating the appropriate additional resources to determine and deliver resolution

Responsibilities:

  • Demonstrates broad solution knowledge

  • Develops and maintains solution expertise

  • Leads PowerChart Ambulatory and other systems project activities (e.g., implementations, upgrades, enhancements, patches)

  • Serves as PowerChart subject matter expert (SME) on project team

  • Serves as the onsite point of contact for project issue resolution and triage for supported applications

  • Responds to client inquiries via telephone, email or chat sessions

  • Utilizes effective oral and written communication skills to facilitate discussions and decision making

  • Articulates the end-user requirements and proposed solutions to clarify and control expectations and achieve user acceptance of the application

  • Identifies, develops, and utilizes appropriate forums to solicit input and provide feedback to support the design, education, implementation, evaluation, and modification of the application

  • Participates in design, build and testing for application specific projects as needed

  • Leverages internal and external resources and tools to deliver problem identification and resolution

  • Maintains client relationship through direct onsite contact

  • Complies with standards for change control and work plans. Insures appropriate communication and documentation is completed in order to support application quality programs and application development

  • Works in accordance with corporate and organizational security policies and procedures

  • Collaborates with leadership and stakeholders on an ongoing basis

  • Utilizes project tracking tools to monitor tasks, project timelines, issues and risks on assigned projects.

Auto req ID:

30954BR

Job Function :

Administration & Operations, Analysis & Strategy, Clinical, Consulting, Technical

Street Address:

100 Potash Hill Rd.

Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Entry Level/ Junior Professional

City:

Tyngsboro

Company Overview:

Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive. Cerner has a revolutionary vision for health care, from the cloud to the desktop, we design, develop and deploy technology that will bring health care into the 21st century. We provide solutions for single offices to entire countries, Cerner solutions are licensed by over 14,000 health care venues around the world.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)

E-Verify Participation (English)

Right to Work (English)

EEO is the Law (Spanish)

E-Verify Participation (Spanish)

Right to Work (Spanish)

Country:

United States

Qualifications:

Desired Skills:

  • Attention to detail

  • Demonstrated ability to work within a team environment and with diverse groups and difficult clients

  • Good communication skills; written and verbal

  • Ability to learn and apply new skills and concepts quickly

  • Ability to work on multiple projects simultaneously

  • Ability to sit and view computer monitors or other monitoring devices for a prolonged period of time

Basic Qualifications:

  • Associates Degree or equivalent work experience

  • Ability to work on a flexible schedule and overtime and/or irregular hours when needed

  • Travel up to 10%

  • Must reside in or be willing to relocate to the greater Tynsborough, MA metro area

Preferred Qualifications:

  • 1+ year experience with PowerChart Ambulatory or experience with workflow for ambulatory clinics or outpatient practices.

State/Province:

Massachusetts

Relocation Assistance Available:

Yes - Domestic/Regional