Cerner Device Administrator in Tyngsboro, Massachusetts

31095BR

Job Title:

Device Administrator

Job Description:

Device Administrator

Cerner's ITWorks division has an opening for an End User Device Administrator. This person will provide day-to-day technical support on end user device hardware. Install, configure and troubleshoot end user devices including desktop, laptop systems, tablets, wired and wireless phones and other telecommunication devices. Maintain passwords, data integrity and file system security for the broad end user device environment. Communicate highly technical information to both technical and nontechnical personnel. Recommend hardware, software and telecom solutions. To be successful in this role you will be required to communicate highly technical information to both technical and nontechnical personnel to ensure user understanding.

Responsibilities:

  • Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, telecom and network systems

  • Ensures that all phases of desktop and/or telecom support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved

  • Supports a broad range of devices including scanners, monitors, various telecommunications systems and smart room technology

  • Delivers client satisfaction through high levels of support and issue resolution

  • Leverages internal and external resources and tools to deliver problem identification and resolution

  • Installs, configures, and upgrades end-user desktop and laptop software

  • Serves as the onsite point of contact for issue resolution and triage for supported technologies

  • Performs hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes

  • Ability to prioritize and manage work queue

  • Accountable for communicating and working with the client to resolve key issues

  • Performs other responsibilities as needed

Auto req ID:

31095BR

Job Function :

Technical

Street Address:

100 Potash Hill Rd.

Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Entry Level/ Junior Professional

City:

Tyngsboro

Company Overview:

Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive. Cerner has a revolutionary vision for health care, from the cloud to the desktop, we design, develop and deploy technology that will bring health care into the 21st century. We provide solutions for single offices to entire countries, Cerner solutions are licensed by over 14,000 health care venues around the world.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)

E-Verify Participation (English)

Right to Work (English)

EEO is the Law (Spanish)

E-Verify Participation (Spanish)

Right to Work (Spanish)

Country:

United States

Qualifications:

Desired Skills:

  • Professional client relationship skills

  • Attention to detail

  • Demonstrated ability to work independently or within a team environment

  • Demonstrated ability to work with diverse groups and difficult customers

  • Good communication skills, both written and verbal

  • Ability to sit and view computer monitors or other monitoring devices for a prolonged period of time

  • Ability to learn and apply new skills and concepts quickly

  • Ability to work on, prioritize and actively own multiple projects simultaneously

  • Ability to troubleshoot devices and communicate effectively with end users for prolonged period

Basic Qualifications:

  • Associate’s Degree or equivalent experience

  • 1+ year of experience with Microsoft solutions (Office suite and operating systems)

  • Must be able to work core business hours; 7am-3:30pm. Additionally, this role may require 12 hour shifts, including nights and weekends, based upon business need or as part of on call shift

  • Must be able to travel within the Washington DC/Virginia/Maryland metropolitan area

  • Must reside in, commute to or be willing to relocate to the Lowell, MA area

Preferred Qualifications:

  • 1+ year of experience with end-user device support, telecommunications and healthcare environment

  • Experience utilizing and supporting virtual environments, SCCM, Active Directory and Citrix mobile solutions a plus

State/Province:

Massachusetts

Relocation Assistance Available:

Yes - Domestic/Regional