State of Massachusetts Office Support Specialist I in Wakefield, Massachusetts

*This position is located in Wakefield, MA.*

The Department of Developmental Services (DDS) Northeast Region is seeking to hire an Office Support Specialist to work in the Metro North Area Office in Wakefield MA. The selected candidate for this position will be responsible for the administrative and clerical duties in the Area Office. The Office Support Specialist will provide general office and clerical support to Area Director, Assistant Area Director and the Service Coordinator Supervisors. The selected candidate for this position will have the ability to exercise sound judgment and discretion in handling confidential information. They will be required to demonstrate a strong degree of decision making, and knowledge of the department. This position is responsible to manage office support functions including record keeping, inventory, office supplies, regional purchasing. He or she will require to have in depth knowledge with various computer systems. In addition will serve as point person and area expert for various agencies database systems such as Meditech, PAM (Participant Allocation Management) and HCSIS (Health and community Services Information System). The selected candidate will work with the Revenue office and waiver management unit. the selected candidate will manage assigned area projects including mass mailings and information gathering for the Revenue Department. Train and support Area Office Staff in the technique and procedures for the operation of computer equipment, software, and various databases when needed.

/Pre-Hire Process:/

A criminal background check (CORI) will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. In addition, Chapter 234 of the Acts of 2014, An Act Requiring National Background Checks, requires the Department of Developmental Services to conduct fingerprint-based check of the state and national criminal history databases on the recommended candidate. For more information, please visit:

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.


This is a Civil Service Position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.


Full-time: (37.5 hours per week)

Mon-Fri 8:45 AM-5:00 PM

Days Off: Saturday and Sunday

If you have any questions or concerns please contact Employment & Staffing Office at 978-774-5000.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 10 days.

Minimum Entrance Requirements:

Applicants must have at least (A) two years of full-time or equivalent part-time, experience in administrative work or (B) any equivalent combination of the required experience and the substitutions below:


An Associates or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

An Associate's or higher degree with a major other than business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such degree will be prorated on the basis of the proportion of requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Developmental Services

Title: Office Support Specialist I

Location: Massachusetts-Wakefield-27 Water Street

Requisition ID: 170003PK