Hitachi Data Systems Associate IT Support Engineer - 021253 in Waltham, Massachusetts

Title: Associate IT Support Engineer Location: Massachusetts-Waltham

Ignite your career with Hitachi Data Systems (HDS)! Great careers start with innovation and here at HDS, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, individuality, and collaboration.

Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd. with approximately $4 Billion in revenue, is the best partner to help enterprise organizations accelerate their digital transformation. Businesses are looking to digital transformation to innovate, uncover new revenue streams and form new business models, and these experiences are driven through data. No one knows data like Hitachi. We have helped the world’s largest and most complex organizations with one thing – data. We have a proven, integrated portfolio of services and solutions that enable this digital transformation through enhanced data management, governance, mobility and analytics.

Transform today and thrive, with HDS, tomorrow!

This position is responsible for provide desktop support services to end users at the HDS Offices. The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate is responsible to make effective use of available technical resources and provide the service within established service levels. He/she will be performing installs, moves, adds and change (IMAC), data backup/restores, computer virus management, data migrations, and PC refresh activities.

Job Functions

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

  • Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory).

  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.

  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.

  • Work with the company’s helpdesk on assigned problem/IMAC tickets.

  • Answer to and perform IMAC requests as they are submitted through the service desk.

  • Deploy software through SCCM (SMS).

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.

  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

  • Interface with third-party support and equipment vendors.

  • Position will also provide support to the Executive Team as needed

  • Some travel could also be needed at times to support special functions or locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

Qualifications/Experience

  • Associate Degree in information technology, or related field (or equivalent experience).

  • Minimum of 3 years of IT Desktop Support experience.

  • Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 7 highly desired.

  • A certification highly desired.

  • Strong technical skills in supporting x86/x64 hardware platforms.

  • Ability to quickly trouble-shoot and resolve problems.

  • Experience working in an Active Directory environment including SCCM.

  • Experience with desktop virtualization (e.g. Xen) preferred but not required.

  • Concentrated focus on defect reduction and quality of services.

  • Excellent customer relations and customer support skills.

  • Experience working in a team-oriented, global, collaborative environment