Verizon Bi-lingual Customer Service Scheduler in Waltham, Massachusetts

What you’ll be doing...

Installation Coordinator works closely with Sales, Customers and Subcontractors to ensure timely and accurate hardware installation for both new and existing customers.

+ + Ensure installations are put in a timely manner by identifying installer (Field Technician or subcontractor), coordinating installs with Installer and customers, ensuring that all required components are at the job site on time, issuing purchase orders and completing required paperwork.

  • Work closely with the Manager to ensure post installation issues are proactively identified and addressed.

  • Ensure all details and contacts with customers and subcontractor installers are neatly and thoroughly documented. 

  • If appropriate, negotiate price of installation to ensure best price possible.

  • Research technical problems and find solutions relative to the units, vehicles and network.

  • Partner with Sales on any deals that are not moving to complete installation.

  • Ensure tracking unit installation counts properly reflect the installations scheduled and completed.

  • Performs miscellaneous job-related duties as assigned.

What we’re looking for...

We are looking for a BI-Lingual, Spanish speakingcandidate with the follow experience:

Education/License Requirements:

Required: 

High School degree or equivalent combination of education and experience

 

General Experience Requirements:

Required:

1 to 3 years experience in customer- facing role

 

Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):

1.

Strong working knowledge of Microsoft Office products such as

2.

Ability to utilize all Fleetmatics products and systems

3.

Ability to multi-task and work independently with little to no supervision

 

Working Conditions/Physical Demands (e.g. lifting 50 lbs, travel requirements):

1.

 Ability to spend majority of the day on a personal computer and telephone

 

Core Behavioral Attributes(e.g. Interpersonal and communication skills):

1.

Ability to work independently and in  a team environment

2.

Strong written and verbal communication and negotiating skills

3.

Excellent attention to detail

4.

Ability to multi-task effectively while meeting or exceeding aggressive deadlines

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 458854-1A