Wolters Kluwer Software Engineer Level 3 Support in Waltham, Massachusetts

Software Engineer Level 3 Support

Requisition Number: 17-16903

State: Massachusetts

City: Waltham

Shift: Not Applicable

Job Description: Wolters Kluwer Health’s Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medi-Span. and Emmi Solutions. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE’s mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

This is an exciting opportunity to join a rapidly growing healthcare information technology business in the role of Software Engineer, focused on Level 3 Support. Reporting into Wolters Kluwer UpToDate’s Director of Core Apps, you will play an important role in our Core Apps team. The Software Engineer, Level 3 Support will be responsible for developing a deep understanding of our products, supporting and troubleshooting the applications, and participating in the creation of new functionality. This is an opportunity for someone with a dual passion for solving business critical customer problems and developing software at a leading healthcare information technology company.



•Triage, troubleshoot, and quantify Level 3 issues working with Core Apps technical leadership and Product owners

•Resolve Level 3 issues where your expertise enables it

•Work with the Customer Support, Development, Project Management, and Product Management organizations to address Level 3 issues as they align with projects, releases, patches, and other efforts

•Recognize patterns of Level 3 issues and potential root causes, and advocate for investigation and/or holistic fixes

•Work with the developers, testers, and other team members to gain a comprehensive understanding of new and existing products and features

•Leverage your self-starter instincts and capabilities to discover opportunities to contribute to the Core Apps development activities

•Maintain, enhance, and extend UpToDate’s customer facing applications

•Work closely with software test engineers to develop deep and thorough coverage

•Advocate for approaches that drive quality and productivity

•Plan and execute tasks within an Agile/Scrum environment.

•Remain current with evolving industry trends and technologies in software development


Education: Bachelor of Science degree in Computer Science or equivalent


•2+ years in a development, Level 3 support, or equivalent role

•Experience and technical creativity demonstrated in understanding a complex multi-tiered distributed application

•Excellent analytical and debugging skills, with strong attention to detail

•Strong collaboration skills, within function and across peer stakeholders, and desire to work in a highly collaborative environment

•Excellent and effective interpersonal and communication skills (written, verbal and listening), with ability to build positive working relationships across multiple groups within the organization.

•Good judgment, strong problem-solving and decision-making skills, and a finely tuned balance of technical purity and pragmatism.

•Committed, engaged, self-motivated, decisive, adaptable, data driven, transparent and objective

•Full stack development skills including Java, JavaScript, CSS, and HTML to implement modular, high performance, and functional user interfaces.

•Experience with multiple server-side Java development technologies and tools such as servlets, Spring, Jersey, JDBC, MyBatis, XML, JSON, JMS, ActiveMQ, Apache web server, Tomcat.

•Experience with SQL

•Knowledge of common design patterns, design principles and industry best practices.

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771