Randstad French Speaking Call Center Rep Wanted in Westborough, Massachusetts
French Speaking Call Center Rep Wanted
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salary:$17.50 - $19.50 per hour
date posted:Thursday, September 7, 2017
job type:Temp to Perm
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Randstad in partnership with The Bose Corporation are actively seeking two French - English speaking call center represenatives to join their team out of their Westborough, MA office on a long-term contract to hire opportunity. The Bose Corporation is an industry leading Consumer Electronics Company with a passion for innovation through technology and providing a collaborative and welcoming environment that fosters professional development and growth.
BENEFITS TO YOU:
Opportunity to build your experience with a global brand
Competitive pay and benefits
Expectation to transition to a permanent Bose employee
Modern building with onsite and local amenities
As a Multi-Language Support Rep I, you will be responsible for the ownership and resolution of support issues originating from French speaking customers throughout the Americas, mainly Canada. You will interface with the end-consumers, Bose re-sellers and factory stores. You will consistently apply customer service communication engagement skills and in-depth knowledge of Bose products, audio/wireless/Bluetooth/networking technologies, procedures and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.
You will be required to utilize available resources to coordinate activities to determine root cause, recreate issues and provide customer resolution. Documentation of all steps will be required to provide feedback to necessary support groups and enhance the knowledgebase.
Working hours: Monday-Friday
Additional Job Description
Additional responsibilities may include providing guidance to global team members and the ownership of initiatives deemed essential for team success including the documentation for standardized processes as well as maintaining our continuous improvement program and supporting new tools and emerging technologies.
--This position requires Bilingual-French speaking abilities **Standard French needed.
--Working knowledge of the latest home theater, streaming audio, wireless home networking, and Bluetooth technology
--Demonstrable ability to manage and resolve highly technical troubleshooting issues and involving consumer audio and home networking devices
--Proficiency in navigating PC and Mobile operating systems including, but not limited to, Windows and Apple based platforms
--Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience
--Adaptable, flexible and open to feedback
--Passion and self-motivation to stay current with job related technologies and developments
Please submit your resume directly to firstname.lastname@example.org for an immediate response! Thank you and we look forward to knowing you!!
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