Patterson Companies, Inc. Senior Field Service Technician - Boston in Wilmington, Massachusetts


Are you someone who:

  • Enjoys dealing with new challenges every day?

  • Has strong technology skills (networking, software, etc.)?

  • Can solve mechanical or technical problems with your skills and abilities?

  • Likes to work independently?

  • Can provide professional-level support and assistance to dental offices?

  • Has a valid driver’s license and clean driving record?

If that describes you, you may be a good fit as a Field Service Technician for the Boston Metro Area with Patterson Companies.

Patterson Companies is a multi-billion dollar, Fortune 500 Company and is the top provider of everyday essentials, technology, equipment and comprehensive support for dental businesses.

As a Field Service Technician, you will travel locally to dentist offices around the Boston area and install, repair and troubleshoot a variety of different equipment.

Every day is a new challenge with fresh faces and new problems that you will need to solve.


  • Determining parts, supplies or tools needed to complete service requests. Uses company-provided tools and test devices used to adjust, calibrate and repair equipment.

  • Managing vehicle inventory and restocking from branch inventory as necessary.

  • Ensuring both proper vehicle maintenance guidelines and safe driving habits are followed.

  • Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis.

  • Providing technical support for the repair of equipment after initial installation and ensuring that service commitments are met within standard response time.

  • Assisting in the training and mentoring of new members of the Service Technician team.

  • Being the liaison between the equipment department and service department on installations.

  • Training dental office staff on proper operation of installed systems.

  • Other duties as related to theService Technician III position.


What background and experience is needed?

  • The idealService Technician III candidate will possess a minimum of a High School Diploma or equivalent. An Associate’s degree in a computer-related field or technical training in the bio-medical or electronics field is preferred.

  • Minimum of 4 years of prior experience as a dental service technician or similar service experience.

  • A valid driver’s license and clean driving record is required.

  • General computer proficiency, including knowledge of Windows-based programs, familiarity with networking, and experience with peripherals such as printers, backups, scanners, modems, and Category 5 cabling is preferred.

  • General mechanical aptitude with prior experience in the areas of computer repair, carpentry, plumbing, heating, electricity, and/or electronics is also beneficial.

  • Microsoft Certified Systems Engineer or MCP certification is preferred

  • Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are desired.

What physical capabilities are required?

You must be able to lift up to 100 pounds.

If this sounds like the challenge you are looking for, we invite you to submit your application. for information regarding the hiring process at Patterson!

Requisition ID 2017-5742

# of Openings 1

Job Locations US-MA-Boston



Position Category Installation - Maintenance - Repair

Company Patterson Dental Supply, Inc.

Position Type Regular Full-Time

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.