Community Healthlink EHR Training and Integration Specialist in Worcester, Massachusetts

Community Healthlink, Inc. is a multi-service, private, non-profit organization committed to promoting, maintaining and restoring the dignity, well-being and mental health of individuals and families in Central Massachusetts.

Community Healthlink's IS department supports approximately 1000 staff in multiple locations.

  • Develops and conducts individual and group electronic health record trainings for end users (staff, clinicians and providers).

  • Develops and participates in formal and informal classroom, on-the-job trainings, cross training, new employee orientation and remote trainings.

  • Determines most effective methods for presentations

  • Develops and maintains end-user training materials including manuals, quick-reference cards, etc., as well as upgrade and enhancement documentation.

  • Develops and maintains communications to end users relative to IS/EHR training services including Frequently Asked Questions, Training Schedules, etc.

  • Formulates training programs and schedules, based on agency and employee needs

  • Assesses various training formats and assists in decision-making to determine appropriate training method for specific initiatives.

  • Performs various administrative duties associated with employee training and development. Schedules courses, facilitates and equipment to be used in the delivery of training courses. . Processes confirmations and documents attendance at training sessions.

  • Conducts and analyzes training satisfaction surveys and assessments

  • Produces weekly reports on training volumes and delivery of training outcomes

  • Communicates with EHR System Administrator/Team Lead regarding learning outcomes and suggests improvements and edits of forms and reports based on end user feedback

  • Remains current in training and development methods, techniques and trends. Reads relevant publications and attends seminars and workshops.

  • Participates in quality improvement initiatives and demonstrates the use of LEAN Six Sigma methodology in daily operations.

  • Ensures compliance with Community Healthlink’s policies, quality assurance programs, safety.

  • Performs similar or related duties as required or directed

  • An Associate’s degree in Computer Science or a related field

  • 3 years of experience in training EHR end users or system experience required

  • Experience with behavioral health records is a plus

  • Experience in a technical support environment preferred

  • Experience in training and educating users

  • Must have experience in training planning

  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 5993

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