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IHS Markit Client Services and Implementations Senior Specialist  in Andover, Massachusetts

Client Services and Implementations Senior Specialist

Andover, MA

Department overview

The Platforms and Regulatory Compliance (PRC) business brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses. We are comprised of MarkitSERV, Corporate Actions and Regulatory Compliance.

Within the PRC - Regulatory Compliance, the Tax Solutions group provides technology products to major financial institutions and multi-national corporations around the world as those products relate to the review and validation of international tax documentation.

Position summary

Tax Solutions is looking for a highly qualified senior specialist for their Client Services team. The right candidate will be able to foster and manage client relationships, coordinate amongst business functions including Sales, Product and Development, provide client training, and handle day-to-day client inquiries.

Responsibilities:

  • Serve as a primary point of contact for assigned clients and handle both day-to-day inquiries and urgent escalations in a professional and timely manner.

  • Analyze complex client inquiries through application of product knowledge and client relationship/awareness. Typically includes repairing application issues, liaising across organization to resolve information quality and system issues and assisting clients with installations, application functionality and data conversions by providing detailed analysis, feedback and resolution.

  • Collaborates daily with software engineers to troubleshoot and resolve client issues and implement customizations.

  • Regularly lead meetings with client’s business and technology teams to manage projects, troubleshoot issues and provide guidance.

  • Manage the software upgrade and deployment cycle for assigned clients.

  • Identify and track system issues through client queries and feedback. Work with Product, Development and QA to raise, review and prioritize client software bugs and enhancements.

  • Use knowledge of client issues and needs to contribute to product development efforts.

  • Become a subject matter expert of the Tax Solutions product suite. Actively speak with clients to ensure they understand how to use the functionality of Tax Solutions product suite and understand the full capability of our products industry initiatives. Lead product demos for current and prospective clients.

Requirements:

  • Bachelor’s Degree

  • At least five years of experience in Client Services or a related field

  • Client-facing role in a software company and/or Tax/Financial experience preferred

  • Excellent verbal and written communication skills

  • Strong analytical and interpersonal skills

  • Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively

  • Self-motivated


Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of ConductRight to WorkEEO is the LawEEO is the Law SupplementPay Transparency Statement


Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (NYSE: INFO) is committed to sustainable, profitable growth.

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